• Collaborated with senior management to develop and implement HR strategies aligned with business objectives. • Led talent acquisition efforts, reducing time-to-fill by 20% through streamlined recruitment processes. • Managed employee relations, handling complex cases with confidentiality and professionalism, resulting in a 15% improvement in employee satisfaction. • Spearheaded diversity and inclusion initiatives, increasing workforce diversity by 25%. • Administered employee benefits and compensation programs, ensuring compliance with legal requirements. • Conducted training sessions on performance management, enhancing employee engagement and productivity. • Facilitated organizational development and change management initiatives, supporting a smooth transition during a major company restructure. • Implemented an employee recognition program that increased retention rates by 10%. • Developed a mentorship program that boosted employee development and career progression.

The Human Resource Generalist will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

• Help foster and drive a positive relationship between Human Resources and internal staff.• Acts as HR Specialist between management and employees to drive positive culture and work environment aligned to the organizations' policies, practices, and processes.• Administer various human resources plans and procedures for all company personnel; assists in development and implementation of employee policies and procedures.• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.• Maintains affirmative action program; files EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations.• Provide personnel policy and procedure guidance to employees and management.• Maintain up-to-date knowledge of federal and state employment law and compliance requirements.• Coordinate open enrollments, changes, and training for employee benefits programs.• Respond to human resources-related inquiries.• Assist with payroll processing.• Create and distribute internal communications regarding status changes, benefits, or company policies.• Administer new employee on-boarding and orientation.• Develop and maintain talent management processes.• Monitor employee morale and company culture.• Collaborate with the human resources team to develop effective recruitment strategies.• Identify future staffing needs.• Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary actions.• Maintain employee personnel records.• Conduct exit interviews and recommend corrective action if necessary.

• Facilitating human resources processes• Administering employee health and welfare plans• Acting as a liaison between employees and insurance providers• Resolving benefits-related problems• Ensuring the effective utilization of plans related to HR programs and services• Administering health and welfare plans, including enrollments, changes, and terminations• Answering employee requests and questions• Assisting with new employee hiring processes• Reconciling benefits statements• Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions• Assisting with the performance review and termination processes• Assisting with the recruitment and interview processes

Manage the interview process to include scheduling, preparing questions and other materials, and participating as an interviewer.• Assist Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination) • Completing and distributing daily and weekly reports for managers and corporate office. Compiling all new-hire data and entering into PeopleSoft.• Ensuring data integrity in HRIS/ATS systems• Attendance tracking: coordinate with managers to ensure employees are on the correct schedule pattern and crew sheets. • Daily maintenance of HRIS systems: entering new employees, issuing timecards, and updating employee information, Benefits Enrollments etc.• Coordinate with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns.• Completing and distributing reports and provide frequent customer service regarding payroll, benefits, scheduling, etc. • Manage the offer process, including but not limited to understand salary ranges, other incentives available, start date, etc., with site Recruiting and hiring manager.• Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.• Interpret and explain human resources policies, procedures, laws, standards, or regulations.• Organize all HR department records, employment files and maintains operation of office equipment• Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc.

•Screen applications, and source qualified candidates.• Manage the interview process to include scheduling, preparing questions and other materials, and participating as an interviewer.• Manage the offer process, including but not limited to understand salary ranges, other incentives available, start date, etc., with site Recruiting and hiring manager.• Assist all employees via the Hiring Center with questions concerning their employment and benefits• Organize all HR department records, employment files and maintains operation of office equipment• Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc. • Assist Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination)

Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectationsEnsure client satisfaction and retention through timely solution delivery within client-defined timelinessWork under direct supervision to resolve issues and provide solutions, with guidanceEngage with client throughout implementation, until client is successfully running ADP solutionsInteract/collaborate with ADP associates in sales and customer serviceExchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Provide proactive and ongoing first-level support (via email and telephone) to Resource clients on topics relating Payroll, Tax and the client portal (MyResource).Support assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls.Leverage knowledge of tax concepts (taxable wages, pre tax deductions, taxes etc), tax setup, tax reports and tax tracers to provide appropriate support and guidance to clients.Manage tax tracers for clients(receive and submit to San Dimas; track progress; interpret and explain tracer response letters; take appropriate steps to resolve client and region action items).Continually maintain/upgrade knowledge of Payroll concepts, Statutory Changes and ADP Systems (MyResource, Enterprise, AutoPay, Netsecure, FTS, TOPS) by attending assigned training classes and leveraging KMSResolve client issues by leveraging product/payroll knowledge.Work with support teams (service tax, tax and banking, PST, WGU) as needed to resolve client issues within SLs for the tasks.Work with other Resource associates (Payroll, HR, Tax) to research/resolve client issues.Assist team members with client issues as needed.Work under the direction of the RPE/Team Lead to make proactive calls (survey calls, stat change calls etc), monitor client nopay, react to retention/save triggers.Adhere to region guidelines regarding Clarify usage, retention triggers, daily and weekly check lists of actions.Serve as the Subject Matter Expert for the Resource Payroll Service team; Mentor other PSRs

Manage the day to day workflow and operations of the unemployment tax service team.• Ensure accurate unemployment tax filings, payments, adjustments and registrations in compliance with state unemployment tax rules, ADP policies and procedures.• Interpret and provide guidance on business rules and unemployment tax laws.• Identify and mitigate unemployment tax risks, manage and coordinate unemployment tax account audits, tax rate forecast and voluntary contribution activities.• Serve as the point of management escalation for unemployment tax matters.• Collaborate with stakeholders to resolve complex issues and obtain prompt resolution to escalated issues.• Ensure service levels are met and team adherence to scheduled work tasks, policies and procedures.• Consistently communicates changes in processes/procedures and other relevant information to unemployment tax team, regions, clients and internal stakeholders.• Monitor market trends and identify changes to state experience factors that impact employer unemployment tax liability.• Make recommendations to reduce liability and investigate opportunities to maximize cost savings.

• SunTrust Gold status achievement for 2012 in service and sales with a ranking in the top 10 in the company• Manage full-time and part-time employees, conducts performance reviews, selection and performance counseling.• Ensures compliance with internal controls, operational procedures and risk management policies.• Staff Training and Development• Provide service excellence; perform client maintenance requests, problem resolution and sales functions. Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients. • Ensure compliance with internal controls, operational procedures and risk management policies. • Worked closely with accounts to answer and resolve customer inquiries and issues

• Traveling to 15 Georgia North Region Locations to effectively manage the day-to-day branch operations. • Coach employee’s in-aisle and teach best sales practices.• Participation in recruiting and selecting a cohesive and effective team.• Assume responsibility in absence of the Branch Manager.• Leadership in the setting and achieving of strategic and organizational goals.• Proficient in Microsoft Office and possess the basic knowledge of Federal and State employment laws

• Payroll processing and maintenance weekly.• New hire processing with computer assisted training.• Supervised, coached and counseled staff of 50 employees. Conducted training on cash register, in house computers, and coordinated all orientation sessions for new hires.• Management Coaching• Providing administrative Recruiting support to maintain accurate candidate information, track candidate interview status, gather feedback, schedule interviews in multiple office locations, etc. • Responsible for the recruitment and hiring of all staff; New Hire orientation and benefits.• Assisting employees with benefits, insurance and HR related issues• Support HR team with administrative support for special projects such as performance review process, management training series, sexual harassment and EEOC training, onboarding improvements, etc.