COO/Executive Vice President of Operations. Driving domestic/International airport, and airline security operations through collaboration, innovation, and performance metrics.

As the General Manager of the State of Maryland, I manage and direct all operational, financial, administrative, client relations and staff activities while overseeing a large, growing P&L for a +120M AOR. I oversee an operational staff which includes Director of Operations, Client Managers, Service Managers who lead client interactions and leadership activities throughout the State of Maryland. I continually build sales and retain profitable business growth leading the delivery of services through multi department teamwork, coordination with support staff (HR, trainer, recruiting, administrative assistant, support managers, field supervisors, etc). As General Manager for Maryland I’ve led the branch to a 14% YOY growth in fiscal year 2020 and 18.5% growth in fiscal year 2021. Maryland is currently on pace to meet and/or surpass the 2022 fiscal revenue budget of $138M. Additionally I:• Manage the financial accounting and growth of the Maryland market from (Jan 2020) 75K hours per week (HPW) to well over 100+K (HPW) as of June 2022.• Ensure delivery of world class customer service to all clients through change management, problem solving, deescalation techniques/training and prescriptive security operational decision making. • Manage the Aviation Security Program (ASP) for Baltimore Washington International (BWI) airport to include directing SIDA personnel, Aviation Security Program (ASP), CFR and AVSEC compliance. • Manage the maritime security program for all Maryland ports to include directing TWIC personnel and compliance with CFR programs and maritime operations. • Provide leadership to a diverse team in managing day to day security operational plans for the Maryland Stadium Authority (Baltimore Ravens and Orioles sports facilities). Developed Team Leadership training to increase sales, international business and client satisfaction results.• Licensed MD Private Investigator•Direct the Security Operations of 4 hospital/public health facilities.

I manage and direct all operational, financial, administrative, client relations and staff activities for Allied Universal in the State of Hawaii. Directly responsible for a 29+million dollar AOR driving revenue, managing all expenses including sales, marketing, customer service, direct labor, and product development/delivery. I oversee a complex junior executive team of Directors, Operations, Account and Client Managers who lead client, employee and leadership activities throughout the Hawaiian Islands. I build and maintain profitable business growth including man hour services, IT security, commercial, private and CCTV security advancements through a team of managers, support staff (HR, trainer, administrative assistant, support manager, field supervisors, etc.) and Security Professionals (SP's). As Branch Manager I:•Ensure delivery of world class customer service while managing/maintaining client relations, new job startups/transitions of new accounts, and employee relations.•Manage the Maritime Security Program through partnership with port RSO and building of site security plans. •Manage the Allied Universal Transportation Worker Identification Credential (TWIC) program ensuring compliance with the Maritime Transportation Security Act (MTSA), chemical, petroleum, manufacturing industries coordinating with multiple Facility Security Officers (FSO) while adhering to all applicable Code of Federal Regulations (CFR) operating procedures. •I plan, lead and execute corporate & security management plans. The emergency management, crisis management of critical incident and catastrophic event recovery.•Implement and monitor ongoing compliance with counter surveillance, counterintelligence security plans, all AOR investigations, executive protection. Oversee access control, operational control of CCTV training for team members. •Responsible for branch profitability, overseeing control of all financial impacts to the branch,

Direct oversight and operational control for all counterterrorism Civil Aviation security programs at Miami International Airport (MIA). Administrative/Operational accountability included overseeing 100+ International/Domestic airlines in a 24/7 operation processing over 60K passengers daily. Directed operations of 6 multifaceted divisions overseeing 1.6K+ officers and employees. Responsible for the implementation and facilitation of learning and development (training, communication, coaching) requiring higher levels of specialization. Used multiple security products and technologies, networking protocols and endpoint forensics to conduct thorough investigation to identify and resolve threats to security. Created critical decision tools for security program implementation, resource allocation, and policy and procedures interpretation; • Directed the operations of MIA’s Information Technology (IT) teams utilizing Agile Methodology with Scrum methodologies in the managing and delivery of large complex system and operational projects. Agile Methodologies ensured the technical projects were completed within scope, maintaining operational efficiencies, systems effectiveness resulting in 100% adherence to timelines, cost and budgets consistently exceeded the project stakeholder’s expectations. • Utilized phase-gate development operational plans, agile framework and innovative proactive approach allowing MIA in FY14, FY15, FY16 to exceed yearly operational goals/objective receiving the DHS-TSA Regional Director Operational Award. • Led numerous airport construction projects by leading multiple teams in the execution, planning, research, and implementation of defined project and project plans. Successful project execution included the TSA Precheck Risk Based Security (RBS) Program at Miami International Airport International Federal Inspection System (FIS), MIA FIS RBS innovation was recognized as the first such program in the country (2015).

Rendered executive leadership to a team of liaison officers responsible for driving actions and decisions to ensure international incidents were quickly resolved with minimal to no impact on United States civil aviation programs. Utilized risk management techniques and principles providing critical, logical decisions through a systematic approach to mitigate risks and ensure achievement of Airport Escort Screening Courtesies (AESC) program goals. As the OGS on-site manager at the Security Operations Center (SOC) I responded to foreign critical civil aviation transportation security issues while being empowered/required to orchestrate incident resolution with minimal business impact. Functioned as the key TSA point of contact (POC) for the Department of State (DOS) and Office of Foreign Missions in performing international interagency liaison functions.Identified all resources needed to resolve the foreign incidents, including resources from DOS, international partners, domestic airports, external vendors and foreign governments. Evaluated strengths, weaknesses, and opportunities in programs to develop annual goals and strategic plans, determine and resolve critical issues, and address conflicting interagency priorities. Offered consultative guidance to DHS and TSA senior leadership on foreign policy concerns related to DOS coordination and information dissemination during crisis and US citizen evacuations from foreign countries • Supervised the processing of foreign embassies and the United Nation requests for US diplomatic activities while managing security with diplomacy under the DOS Office of Foreign Mission Program • Ensure all incident team members are aligned to the outcomes required in resolving foreign dignitary complaints related to domestic airport issues and worked with domestic airports Executive leaders in formulating applicable TSA response and resolutions.

Facilitated comprehensive training on 6 Continents and in 20+ countries covering International Civil Aviation Organization (ICAO) principles on Civil Aviation, Airport Security Procedures, Anti-counterterrorism techniques, Domain Awareness, Civil Aviation Security Management, Preventative Security Measures, Incident Management, and security equipment in Central America, North America, Oceania, South America, Southeast Asia and Europe/Middle East/Africa (EMEA)*Provided technical guidance to government officials, employees, management, support staff, and external stakeholders on International Civil Aviation Organization (ICAO) security principles, practices, policies, standard operating procedures, and regulations.*Directed operation of a international training team while collaborating with internal OGS personnel. Provided consultative support as Civil Aviation & Counterterrorism security subject matter expert (SME), presented suggestions and insights on programmatic changes to improve operations, developed aviation security contingency plans, and implemented program changes. *OGS POC at Transportation Security Operations Center (TSOC) and Critical Incident Management Group (CIMG). Investigated security findings providing gap analysis and vulnerability assessments while facilitating corrective actions / measures for identified shortfalls. Served as consultant and counterterrorism SME for countries, prioritizing needs and assessing domestic and international Civil Aviation security programs for risks and viability. *Managed 3 third-party contracts for services and deliverables to OGS valued at $1M per successful execution included course development and delivery of training for 150+ OGS international employees. *Represented TSA on the joint federal government Hostage and Personnel Recovery Working Group (HPRWG), led TSA’s interest for Counterterrorism and hostage recovery collaboration amongst all US government entities.

Facilitation of training on various aviation security topics in various locations and managed civil aviation security training courses with officials from foreign government entities, international organizations, and TSA components− Assessment of foreign aviation security programs and techniques to determine and prioritize aviation security operations and training needs in partnering nations with a area of expertise of Europe, the Middle East, and Africa (EMEA)− Review of risks and aviation security program effectiveness of partner nations and offered recommendations to enhance aviation security plans and programs− Preparation of memos, briefings, annexes, and presentations for TSA and other international organizations− Evaluation of resources within capacity development to offer solutions and implement plans and training initiatives in partner nations throughout Europe, the Middle East, and Africa (EMEA)− Engagement in meetings with ministerial-level foreign government officials, TSA management and subject matter experts, partner security organizations, and stakeholders to initiate capacity development activities− Partnership with the OGS Global Compliance Office and the Singapore TSAR in monitoring international airport inspections at the Jakarta Soekarno-Hatta International Airport (CKG) in Indonesia, which involved:▫ Hands-on support to the transportation security specialists (TSSs) in performing joint observation and airport inspection with the Indonesian aviation security inspectors▫ Evaluation of results and assistance to the TSSs in providing recommendations to CKG officials

Executive leader for airport counterterrorism Civil Aviation security programs associated with Civil Aviation Security screening functions for Washington Dulles International airport (IAD). Managed 8 direct reports, 900+ officers and personnel overseeing security protocols for 50+ international and domestic airlines and screening of 30K+ passengers daily in 24-hour operation. • Conducted process improvement initiative which revised, updated and developed new Standard Operating Procedures (SOP) for IAD’s security breach procedures and policies. This resulted in IAD 23% improvement in operational metrics, and guaranteed IAD’s adherence to operational requirements of DHS-TSA Management Operations Report (MOR). • Spearheaded research, planning, and implementation of 16 advanced imaging technology (AIT) machines; development qualitative and quantitative analysis of national AIT incident, trends of passenger throughput, customer service, and AIT drills / training. • Formulation and revision of several security breach procedures, policies, and decisions impacting IAD metrics, guaranteeing adherence to operational evaluations of checkpoint portions of the MOR• Initiation and evaluation of administrative inquiries into management directives and standard operating procedures• Assistance to compliance officer on various airport inspections and regulatory initiatives* Directing operator for various multimillion dollar airport construction projects ranging from CCTV upgrades to new checkpoint screening location build outs• Successful directed airport construction project of researching, planning, and implementation of 16 AIT machines; as well as the development of both qualitative and quantitative analysis of national AIT incident, trends passenger throughput, customer service, and AIT drills/training

Program manager and instructional designer for the TSA’s national Evolution Support Team (EST). Successfully developed and delivered adult learning solutions to educate the company's workforce of 55,000 employees and drive organizational performance. Worked collaboratively with multiple subject matter experts (SMEs) to effectively translate highly technical concepts into user-friendly, professional learning programs, with an emphasis on Java and C++ development.• Built a nationwide expert team of 70 knowledge managers/facilitators working regionally in a close matrixed team environment by recruiting, staffing, training and developing each employee while balancing budget and contractual constraints.• Proven ability to communicate both orally and in writing by authoring multiple instructions, procedures, concepts of operations and briefing developed products to executive leaders for their approval and ultimate implementation• Conducted the entire ADDIE process for comprehensive training programs in the creation of a baseline training which won the national Department of Homeland Security “Secretaries Award” for the project design and implementation. The baseline program is now “required training” and used to train both operational and technical staff during initial employment onboarding.

§ Certified Fraud Claims Law Specialist § Certified Legal Principles Claims Specialist Claims investigations, Fraud investigations

Operations Intern

Airline Intern,