Calvin Ricks, Mba Email & Phone Number

Overland Park, KS, US

Kansas City, Missouri, US

I had the privilege of stepping into the role of Interim CEO at Kansas City Friends of Alvin Ailey (KCFAA), an organization that continues to inspire through the transformative power of dance and arts education. During my time in this role, I had the unique opportunity to lead an amazing team that’s deeply committed to advancing the legacy of Alvin Ailey.

Kansas City, MO, US

• Capitalized on the opportunity to lead $800 million in profit / loss and operational responsibility for the Central U.S. spanning 23 states, as well as 2,268 locations in suburban, urban, and / or rural markets.
• Led a team of eight (8) Regional Directors, 95 District Managers, and 18,000 client-facing associates while planning, designing, and implementing a Field Leader Development Program graduating 60+ managers.
• Recognized as the lead Vice President for the national rollout of New Client Business Drivers, including Emerald Advance, Refund Advance, and a new Fintech offering of the SPRUCE mobile banking platform.
• Succeeded in all facets of data analytics and insight decisioning, including identifying trends for competitor acquisitions, new expansion opportunities, network optimization, and franchise-operated buybacks.Key.
• Reduced operating costs by 14% while outperforming controllable expense expectations for 10 years.
• Improved the Central Market Associate Experience from 71%-85% through a delineated focus and execution of short- and long-term actions while improving the feedback survey participation rate from 56% to 79%.

Kansas City, MO, US

• Strategically steered profit / loss and operational ownership of 346 locations across multiple states generating $115 million in top-line revenue, including developing 17 directly reporting District General.
• Delivered “Best in Class” results in 2011 and 2012 while achieving a “Top 3” performance in 2013.
• Personally designed new office communication protocols to improve field communications by 13%.
• Opened 48 new locations while also integrating acquisitions and franchise-owned company buybacks.
• Led the organization in new client growth in 2011, 2012, and 2013 at 11%, 9% and 9% by executing new business initiatives, including aligning strategy and cross-functional collaboration with Mergers & Acquisitions.

Kansas City, MO, US

• Excelled in full profit / loss and operational ownership of 270 locations across North and Central Florida generating $88 million in top-line revenue, including managing a team of 15 District General Managers.
• Led the region through a series of newly created in-office client experience protocols designed to enhance the engagement between the Tax Professionals before, during, and after the Tax Office visit.Key Accomplishments
• Successfully led the region through a network optimization process that included closing underperforming locations while opening new locations to promote direct EBITDA impact of +3%.
• Improved region’s associate satisfaction feedback by 11% with an increase in client feedback.

Kansas City, MO, US

• Leveraged broad industry knowledge toward directing full profit / loss and operational ownership of 246 multi-state locations generating $76 million in top-line revenue with 12 direct report District General Managers.
• Recognized as a key support partner in identifying a new Client Experience platform that would expedite feedback to frontline associates and allow for the tailoring of efforts to address service-related gaps.Key.
• Reduced labor overspend by 28% in 2008 while delivering a labor expenditure in 2009 that outperformed the plan by 4%; ultimately excelled due to a continuum of coaching and leadership provided to District General.
• Turned around a historically underperforming region to a company “Best In Class” performance in 2009, and delivered plan-exceeding results in Revenue and Earnings at 10% and 8%, respectively.

Raleigh, NC, US

• Led targeted decision-making across high-volume division operations, including driving location selection, design, permitting, and additional requirements essential to ensure timely opening and operational readiness.
• Recruited, hired, and trained Warehouse General Managers and Commercial Sales Representatives within the B2B skills development areas, including impacting new client growth via new DIFM brand partnerships.Key.
• Recognized as an early adopter of data analytics usage in structuring inventory management processes to ensure that 80,000+ SKUs were readily available at all times.

Raleigh, NC, US

• Maximized bottom-line performance by directing all district operations, including leading a challenging market targeted for new store growth and acquisitions while opening nine (9) profitable new locations.Key.
• Grew market share 9% while leading 30 Store Managers with $100 in million profit / loss responsibility.
• Continually delivered “Best in Class” year-over-year improvement in Shrink Control, Associate Experience, and Retention, as well as competitive Customer Experience for 2000, 2001, and 2002.
• Granted full $68-million profit / loss and operational responsibility for a multi-state district with 28 Store Managers, and further delivered “District of the Year” performances in 1996, 1997, and 1998.

Raleigh, NC, US

• Applied strong leadership talents toward directing 10 large-scale brick and mortar location operations.Key Accomplishments
• Exceeded revenue and earnings objectives, as well as shrink control and gross margin goals.