Calvin S. Email & Phone Number

Chicago, Il, Us

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.Managed all maintenance requests from tenants in a timely manner.Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.Ensured that all rent payments were collected on time by following up with delinquent tenants.Established policies regarding tenant relations and enforcement of rules and regulations within the properties.Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.Advised owners on potential improvements or investments that could increase the value of their properties.Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Inspected properties regularly to identify deficiencies and schedule repairs. Coordinated with maintenance and contractors to promote timely turnovers after move-outs. Worked with on-site and remote service providers to support tenants requesting accommodations.Drafted and monitored budgets for overall maintenance and operations. Solicited and analyzed bids for repairs, renovation and general maintenance.

Receive, record, and deposit all rents and fees owed to appropriate accounts.Provide proper notice of and collect on unpaid balances. Reduced overall delinquency by 12% and increased bad debt collection by 200% within first 60 days. Consistently close out month at less than 1% delinquent.Encourage resident retention by managing community events and outreach. Create and provide lease renewal offers and disseminate to residents. Follow up with residents regarding renewal offer and track renewal rates.Conduct move-out inspections and record condition of apartment home. Process move-out, issue final statements, and approve move-out refunds.Review lease files for accuracy and completeness. Ensure all files are uploaded into rent management system and approved for move-in.

Norristown, Pa, Us

Posted and Applied payments to Customer/Client Accounts. Reviewed and responded to invoice disputes. Administrate incoming/outgoing communications regarding invoicing, accounts, etc. Created and maintained Excel spreadsheets of all current and past due Collection financials

Nashville, Tennessee, Us

Nashville, Tennessee, Us

Us

Nashville, Tennessee, Us

St. Louis, Mo, Us

• Greet prospects and qualify them by gatheringinformation about when they need the apartment,what budget they have, etc.• Record all telephone and in-person visits forpotential follow-up at a later date• Demonstrate the community and apartment modelto prospects by communicating features andbenefits and closing the sale• Update availability reports and process applicationsfor approvals (i.e., credit check, rental history, etc.)• Wrote work orders for Maintenance departmentbased on information from tenants or based uponmy site visit• Drafted Memos or made phone calls to Tenantsrelated to lease issue and maintenance schedules• Perform all necessary functions to facilitate a tenant‘Move In’ or ‘Move Out’, including:o Informing tenant of lease obligationso Present them with the keyso Notifying tenants of lease expirations datesand obligations if they decide to extend ormove outo Process Security Deposits• Maintain Logs related to:o Project List for individual propertieso Unit Turnover list• Collect Rent payments and handle delinquentaccounts utilizing the YARDI program for propertymanagement• Supervising evictions in rent agreement violationcases Full accountability of budget maintenance andreporting

Provided efficient and professional clerical support tothe President and Chief Financial Officer, FacilitiesSpecialist, and Benefits Administration team• Researched and responded to employee issues,discrepancies, password resets, etc.• Escalated issues, when required, to the appropriatechannel• Utilized MS Office applications to prepare agendas,presentations, spreadsheets, Org Charts, as required• Organize and Schedule meetings and appointments• Answer and direct phone calls• Greet and direct customers• Maintain Contact Lists• Develop and maintain a filing system• Submit and reconcile expense reports• Greet and direct incoming customers• Schedule maintenance as required on behalf ofcustomers• Helped process accounts payable through the use ofthe internal Peachtree Accounting Software

Indianapolis, Indiana, Us

• Responsibilities included ensuring that appropriate member treatment plans were followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. Primary duties included, but are not limited to: Coordinating follow-up care plan needs for members by scheduling appointments or enrolling members in programs. • Assessed member compliance with medical treatment plans via telephone or through on-site visits. Identified barriers to plan compliance and coordinates resolutions. Identified opportunities that impact quality goals and recommended process improvements. Recommended treatment plans modifications and determined the need for additional services, in conjunction with case management and provider. • Coordinated identification of and referred members to local, state or federally funded programs. Coached members on ways to reduce health risks. Prepared reports to document case and compliance updates, Established and maintained relationships with agencies identified in appropriate contract.

• Administrative responsibilities including, but not limited to: managing payroll processes, creating and maintaining employee scheduling, and monitoring teacher to student ratios. • Responsible for directing the day to day business operations of the center consisting of inventory management (supplies, materials, etc.), reviewing and approving lesson plans, coordinating safety training, and maintaining the cleanliness of the facility. • Coordinating with parents and faculty to establish collaborative efforts to build an environment conducive for effective teaching and learning.

• Monitored and evaluated sales from ten different calls centers assuring each sale was valid and adhered to our quality control script set forth by our client and the FCC.• Advised New Sales Representatives on the manner in which their sales would create higher revenue for Company as well as the themselves bases on our Quality Control Regulations.• Handled any internal escalations and discrepancies related to calls that have failed Quality Controls scripting.

Overland Park, Kansas, Us

• Assisted customers with new service activation, handled escalated customer requests, resolved billing and service issues, and provided device information and education through tutorials. • Managed and coached a team of Specialist to meet company service and sales goals.• Interviewed and hired potential applicants to join the Business Solutions team.

Computer Aided Drafting And Design Technologies

Business Administration And Management, General