As a Direct Banking Specialist at Commonwealth Bank, I provide high-quality customer service and financial solutions to clients over the phone and online. I have a Bachelor of Commerce degree in Accounting and Finance from Monash University, where I have also completed a Diploma of Languages in Chinese. I have over five years of work experience, where I developed my communication, problem solving, and creativity skills. I am passionate about banking and commerce, and I aim to learn from the best in the industry and grow my career. I value honesty, integrity, and innovation, and I strive to deliver excellent results for my team and my customers.