Product Manager
Ben'S Beauty Supply Dist. Maryland
Jessup, Md
-Worked with the engineering team and built out multiple products from ideation to launch. 1)Mobile client product2)Proprietary CRM product3)Warehouse management automated system-Maintained the product roadmap and worked with teams across the organization to deliver features that were customer focused.-Observed and analyzed customer behavior data to improve product features.-Developed, monitored and maintained Key Performance Indicators (KPI) metrics such as: gross margin, sales growth, monthly recurring revenue, retention, average order to continually improve process efficiency and determine the product performance.-Added 300 more accounts in three months and increased sales by $4.7 million.