Calvin Lo Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I was tasked into making improvements to our customer education that can be accomplished in the short term with minimal dependency from other teams, but with a sizable impact to our customers and internal stakeholders. ▸ Collaborated with different stakeholders to gather requirements and test various solutions▸ Designed, developed, and maintained foundational product training (CBTs) based on user personas that decreased time to onboard new employees, contractors, and customers▸ Planned the reorganization and migration of our self-service user guide▸ Explored various opportunities for in-app guidance and engagements using Gainsight PX▸ Developed various frameworks to address future plans in customer education (academy, learning paths, community, certification program)

Toronto, Canada Area

Instructional design and development still had a place in my heart but in this role, I was more focused on curriculum planning, R&D, product strategizing, and market research. I acted as a technical resource for customers and did a bit of project management as well. I also ensured that our training product continues to be competitive in the market, ahead of our competition, while keeping up with the latest trends.▸ Revamped our course catalog by addressing market and customer needs through research and interviews▸ Worked with SMEs to identify training scope and objectives▸ Owned our curriculum roadmap and grew our library from 8 courses to 42▸ Developed our role-based security learning paths and wrote the certification exam for them▸ Consulted for our Just-in-time Training implementation which integrates microlessons into our SaaS product▸ Led the Virtual Lab initiative to provide hands-on learning to our customers ▸ Built processes or streamlined existing ones to improve workflow within the team and with other teams

Toronto, Canada Area

I started out as an Elearning Designer but as I continued to show my skills and experience, I was given more instructional responsibility in the development of our training.▸Designed and developed kickass security-related CBTs using Articulate Storyline which made our courses stand out against our competitors▸Created clean and spiffy-looking design assets and templates that reduced development time while maintaining consistency throughout our courses▸Worked with SMEs to create storyboards to make somewhat super technical courses less boring and still effective▸Researched technical topics as part of content creation▸Wrote course scripts based on highly technical materials making them more palatable to students▸Performed a bit of LMS support and management on the side

Adult Learning And Development Program

Bs, Computer Science