Callum Watts Email and Phone Number
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Experienced Leader in B2B SaaS Operations, Customer Success, and Supply Chain Management. Industry experience across retail, aviation, defence, and enterprise SaaS solutions. Over 10 years, I have supported the expansion of a leading supply chain solution provider into APAC and helped a start-up scale from series A to the global stage, working with global Blue Chip companies.Currently, I am working for a leading procurement tech start-up, overseeing day-to-day global operations, including Customer Success, Support, Supplier Management, BI, and Data Analytics teams. I successfully scaled the teams from 5 to 50+ and expanded services across APAC, EMEA & The Americas. In this hypergrowth environment, I have consistently evolved our service offerings and improved processes & tools.My responsibilities include account implementation, onboarding, and retention performance. I focus on building a robust data infrastructure and managing the global supplier user network, key partner relationships, expansion efforts, operations, regulatory compliance, resource forecasting, process optimization, CRM development, BPO site strategy, budgeting, company-wide HR initiatives, and delivering cross-functional project management.In addition, I have managed P&L, customer acquisition, program tenders, negotiations, warehouse and logistics operations, and global supply chain performance.What truly excites me is the opportunity to work with diverse, talented individuals, fostering high-performing teams and supporting individual growth. I have a genuine passion for solving unique problems and believe in harnessing the power of data to drive informed decision-making.
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Head Of Customer SuccessRapitag May 2024 - PresentMünchen, Bayern, De
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Director Of OperationsScoutbee Mar 2022 - Aug 2023Berlin & Würzburg, De- Leading department of 52 global team members across EU, APAC & the Americas. - Member of Scoutbee leadership team- Scaled operations and built teams in Malaysia, India, Indonesia and Napel focused on service and data support. - Budgeting and financial management of an annual €1.6 million department including Scoutbee BPO sites and vendors.- Performance management of all Scoutbee services including technical training, supplier management, data analytics and cleansing . KPI monitoring and analysis of complete customer & supplier experience in line with SLA requirements. - Retaining and growing of Scoutbee’s customers including Unilever, Audi, Siemens, John Deere, Daimler. In Q4 2022 & Q1 2023 had a quarterly retention of 76%. - Delivery of Scoutbee services in partnership with solution integrators including McKinsey, Deloitte & Roland Berger- Managing Compliance and regulatory oversight of supplier outreach and user data exchange. - Responsible for the continuous improvement of CRM system and integrated tool suite - Salesforce etc - Instrumental in defining and implementing Scoutbee's product & commercial strategy.- Successfully leading product and pricing strategy development for core product - Discovery Explore. Launched in Q4 2022. Sold as part of Scoutbee's largest contract in Q1 2023.- Owning cross-functional leadership initiatives OKRS, company risk management programs and company events. -
Head Of OperationsScoutbee Jun 2021 - Jul 2022Berlin & Würzburg, De
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Operations Team LeadScoutbee Jun 2020 - Jun 2021Berlin & Würzburg, De- Responsible for managing performance and development of 12 FTEs and 8 Freelancers across 3 locations. - Oversaw performance of 100+ global accounts with 2000+ users. - Established KPI tracking & structure for 1000+ digital scouting projects from project management, customer success and vendor onboarding. - Successfully grew and upsold multi year licences with Audi, Unilever, Siemens, Bosch, John Deere, GE.
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Special Projects ManagerScoutbee Sep 2019 - Jun 2020Berlin & Würzburg, De- Tasked as the project lead for the transformation of the Operations department after series B funding. -Responsible for auditing strategy, structure, tools, and processes and determining readiness to scale with growing demand. - Led Salesforce implementation for the operations department. Strategy, design, roadmap, final rollout, and update release structure.- Drove expansion of operations performance data lake, Over 1000 data points tracked daily for personal and company-wide performance.-Led integration between Scoutbee product and Salesforce. Successfully rolled out a live operations platform that provided a 32% reduction in daily time spent on double data entry alone.- Managed employee onboarding strategy using Elearnio. Used by 35+ new team members. Resulted in a reduction of onboarding time from 4 weeks to 1 week.- Implemented automation of supplier emails in 3 languages, an average of 300 emails per project. Removing manual email work and increasing the daily call rate by 21.6% per team member.
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Customer Success ManagerScoutbee Feb 2019 - Sep 2019Berlin & Würzburg, De- Operations lead for the American market launch. Interviewed and trained the US team, and managed first US-based customers. Total 3-month rollout.-Successfully upsold 62% of POC customers to full licences, with the largest package over €100K.- Able to manage 40+ projects simultaneously while successfully ensuring milestones and performance targets are met. - Developed the first onboarding and support material in English for customers and newly onboarded sales and customer success team members.
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Sales And Purchasing Manager AustraliaWesco Aircraft Jul 2017 - Jul 2018Valencia, Ca, UsAs the Sales and Purchasing Manager for Australia & New Zealand at Wesco Aircraft, a global leader in global supply chain solutions, I successfully managed the Sales, Buying, and Warehousing teams across the region, including four sites, including Malaysia. I led a team of 5 full-time employees in Australia and 3 in Malaysia while overseeing the growth and expansion of the ANZ team, including the establishment of a support office in Malaysia.In this role, I was responsible for handling regional program tenders, including bid development, negotiation, and implementation, focusing on aviation and defense accounts such as Airbus, Boeing, Lockheed, and BAE. The scope of these programs amounted to up to 3 million AUD annually in material.As part of my responsibilities, I played a pivotal role in creating buying and pricing strategies tailored to the region, optimizing costs, and ensuring competitive pricing. I also oversaw warehouse performance, managing product lifespan, quality control, and on-time delivery. Additionally, I successfully managed Wesco ANZ's global supply chain and cultivated strong relationships with partners.Throughout my tenure at Wesco Aircraft, I consistently demonstrated my ability to drive growth, optimize supply chain operations, and deliver exceptional results in the dynamic aviation and defense industry. -
Contract Integration And Support Analyst IiWesco Aircraft Nov 2015 - Jul 2017Valencia, Ca, UsPricing and Supply Chain Analyst specializing in the defense and aviation industry. Skilled in building pricing and supply chain models for major tenders and managing key accounts, including Boeing, BAE, Lockheed, Qantas, and Air New Zealand. Proven expertise in program roll-out and onboarding, ensuring successful implementation of chemical and hardware awards. Proficient in contract management, system training, quality approval, and invoicing. Committed to optimizing profitability, driving efficiency, and achieving exceptional results in the dynamic defense and aviation sector.
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Store ManagerM.J. Bale Jun 2014 - Nov 2015Alexandria, Nsw, Au -
Casual Contract E-Commerce DeveloperHaas Group International Jan 2013 - Dec 2014West Chester, Pa, Us
Callum Watts Skills
Callum Watts Education Details
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Deakin UniversityInternational Business -
Australian Catholic UniversityBachelors Of Business
Frequently Asked Questions about Callum Watts
What company does Callum Watts work for?
Callum Watts works for Rapitag
What is Callum Watts's role at the current company?
Callum Watts's current role is Driving Retail Innovation | Head of Customer Success at Rapitag.
What is Callum Watts's email address?
Callum Watts's email address is ca****@****ale.com
What schools did Callum Watts attend?
Callum Watts attended Deakin University, Australian Catholic University.
What skills is Callum Watts known for?
Callum Watts has skills like Sales, Management, Supply Chain Management, P&l Management, Business Development, Logistics Management, Budgeting, Training, Inventory Management, Purchase Planning, Operations Management, International Logistics.
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