Head Of Customer Success
Current
May 2024 - Present
AeroLeads people directory · profile
Callum Watts Email & Phone Number
Driving Retail Innovation | Head of Customer Success at Rapitag
at
rapitag
1 work email found
@mjbale.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Driving Retail Innovation | Head of Customer Success at Rapitag
Location
Munich, Bavaria, Germany
Who is Callum Watts? Overview
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Quick answer
Callum Watts is listed as Driving Retail Innovation | Head of Customer Success at Rapitag at rapitag, based in Munich, Bavaria, Germany. AeroLeads shows a work email signal at mjbale.com and a matched LinkedIn profile for Callum Watts.
Callum Watts previously worked as Head of Customer Success at Rapitag and Director Of Operations at Scoutbee. Callum Watts holds Master'S Degree, International Business from Deakin University.
Company email context
Email format at rapitag
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{first}@mjbale.com
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Profile bio
About Callum Watts
Experienced Leader in B2B SaaS Operations, Customer Success, and Supply Chain Management. Industry experience across retail, aviation, defence, and enterprise SaaS solutions. Over 10 years, I have supported the expansion of a leading supply chain solution provider into APAC and helped a start-up scale from series A to the global stage, working with global Blue Chip companies.Currently, I am working for a leading procurement tech start-up, overseeing day-to-day global operations, including Customer Success, Support, Supplier Management, BI, and Data Analytics teams. I successfully scaled the teams from 5 to 50+ and expanded services across APAC, EMEA & The Americas. In this hypergrowth environment, I have consistently evolved our service offerings and improved processes & tools.My responsibilities include account implementation, onboarding, and retention performance. I focus on building a robust data infrastructure and managing the global supplier user network, key partner relationships, expansion efforts, operations, regulatory compliance, resource forecasting, process optimization, CRM development, BPO site strategy, budgeting, company-wide HR initiatives, and delivering cross-functional project management.In addition, I have managed P&L, customer acquisition, program tenders, negotiations, warehouse and logistics operations, and global supply chain performance.What truly excites me is the opportunity to work with diverse, talented individuals, fostering high-performing teams and supporting individual growth. I have a genuine passion for solving unique problems and believe in harnessing the power of data to drive informed decision-making.
Listed skills include Sales, Management, Supply Chain Management, P&L Management, and 8 others.
Current workplace
Callum Watts's current company
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10 roles
Callum Watts work experience
A career timeline built from the work history available for this profile.
Director Of Operations
- Leading department of 52 global team members across EU, APAC & the Americas. - Member of Scoutbee leadership team- Scaled operations and built teams in Malaysia, India, Indonesia and Napel focused on service and data support. - Budgeting and financial management of an annual €1.6 million department including Scoutbee BPO sites and vendors.- Performance.
Mar 2022 - Aug 2023
Head Of Operations
Jun 2021 - Jul 2022
Operations Team Lead
- Responsible for managing performance and development of 12 FTEs and 8 Freelancers across 3 locations. - Oversaw performance of 100+ global accounts with 2000+ users. - Established KPI tracking & structure for 1000+ digital scouting projects from project management, customer success and vendor onboarding. - Successfully grew and upsold multi year licences.
Jun 2020 - Jun 2021
Special Projects Manager
- Tasked as the project lead for the transformation of the Operations department after series B funding. -Responsible for auditing strategy, structure, tools, and processes and determining readiness to scale with growing demand. - Led Salesforce implementation for the operations department. Strategy, design, roadmap, final rollout, and update release.
Sep 2019 - Jun 2020
Customer Success Manager
- Operations lead for the American market launch. Interviewed and trained the US team, and managed first US-based customers. Total 3-month rollout.-Successfully upsold 62% of POC customers to full licences, with the largest package over €100K.- Able to manage 40+ projects simultaneously while successfully ensuring milestones and performance targets are.
Feb 2019 - Sep 2019
Sales And Purchasing Manager Australia
As the Sales and Purchasing Manager for Australia & New Zealand at Wesco Aircraft, a global leader in global supply chain solutions, I successfully managed the Sales, Buying, and Warehousing teams across the region, including four sites, including Malaysia. I led a team of 5 full-time employees in Australia and 3 in Malaysia while overseeing the growth and.
Jul 2017 - Jul 2018
Contract Integration And Support Analyst Ii
Pricing and Supply Chain Analyst specializing in the defense and aviation industry. Skilled in building pricing and supply chain models for major tenders and managing key accounts, including Boeing, BAE, Lockheed, Qantas, and Air New Zealand. Proven expertise in program roll-out and onboarding, ensuring successful implementation of chemical and hardware.
Nov 2015 - Jul 2017
Store Manager
Jun 2014 - Nov 2015
Casual Contract E-Commerce Developer
Jan 2013 - Dec 2014
2 education records
Callum Watts education
Master'S Degree, International Business
Deakin University
Bachelor'S Degree, Bachelors Of Business
Australian Catholic University
FAQ
Frequently asked questions about Callum Watts
Quick answers generated from the profile data available on this page.
What company does Callum Watts work for?
Callum Watts works for rapitag.
What is Callum Watts's role at rapitag?
Callum Watts is listed as Driving Retail Innovation | Head of Customer Success at Rapitag at rapitag.
What is Callum Watts's email address?
AeroLeads has found 1 work email signal at @mjbale.com for Callum Watts at rapitag.
Where is Callum Watts based?
Callum Watts is based in Munich, Bavaria, Germany while working with rapitag.
What companies has Callum Watts worked for?
Callum Watts has worked for Rapitag, Scoutbee, Wesco Aircraft, M.J. Bale, and Haas Group International.
How can I contact Callum Watts?
You can use AeroLeads to view verified contact signals for Callum Watts at rapitag, including work email, phone, and LinkedIn data when available.
What schools did Callum Watts attend?
Callum Watts holds Master'S Degree, International Business from Deakin University.
What skills is Callum Watts known for?
Callum Watts is listed with skills including Sales, Management, Supply Chain Management, P&L Management, Business Development, Logistics Management, Budgeting, and Training.
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