Calyn Tan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Oversee the successful end-to-end delivery of all projects assigned to KL within budget, timeline and quality- Ensure efficient and effective project deliveries by establishing project management methodologies, standards, processes and governance- Generate and gather project delivery metrics, and monitor and analyse the same to identify weaknesses and improvement areas and to take corrective actions- People manager responsible for the hiring, onboarding, training, motivating, coaching and directing the PMO team members (primarily Scrum Masters)- Foster a conducive environment that encourages open and honest communication, and champion the Scrum values of Focus, Courage, Openness, Commitment and Respect- Lead release planning meeting, identifies and manages dependencies across Scrum teams and with other teams- Provide programme progress update to management and stakeholders on a regular basis.- Manage escalations with the escalation team on processes and follow up closely with the team on any critical P0 escalations to see through the resolution.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

- Facilitate a scrum team to provide timely software delivery with high quality. - Coach/guide the team towards better maturity in agile development methodology.- Responsible to establish PMO processes within the development team.- Work closely with stakeholders, solution architects, product owner and development team in planning, solutioning and deliver quality software.

Cyberjaya

Leading a feature team running on Agile project development. Supporting a high visibility system for dell.com, ensuring system availability 24/7. Work closely with stakeholders from program initiation, project kick-off, delivery planning, sprint plan and transition support. Responsible as people manager to a team of 9 members, providing support in terms of professional development and career progression.

Kuala Lumpur, Malaysia

- Ensures consistent quality practices and standards, adhering to PMO governance arrangements monitor performance by gathering relevant data and producing PMO governance reports.- Ensures reporting deadlines are met by developing a weekly/monthly reporting calendar.- Builds and maintains repository of company workflow processes documentations.- Review and track project and team KPI.- Responsible to maintain and improve how Jira system is being used in the organisation.- Continuous process improvement by defining and updating processes in the development team, standards and governance, contributing to quality reviews, and co-ordinating activities in support of quality objectives.- Provide reporting services by generating reports to senior management, clients/stakeholders as required.- Managing a team of 25 QAs.- Provided managerial support, coaching and mentoring fresh and young QA.- In-charged of hiring and performance monitoring of QA.- Drives direction, implementation and execution of overall testing and test automation strategy.- Find solutions and initiate change proactively in the testing arena.

Cyberjaya

• Responsible for all production systems’ availability and accountable for 2nd and 3rd level escalation of production defects.• Accountable and responsible for QA process compliances.• Identify and improve QA strategies across test team from 3 regions• Drives direction, implementation and execution of overall testing and test automation strategy.• Provides people-care management for all team members, including hiring, setting and monitoring of performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development• Work closely with stakeholders in Product Management, Project Management and project teams to ensure testing services are satisfactory, analyzing project risks from QA perspective and also ensure delivery of product on time and budget.• Identify and resolve or escalate issues which block the progress of the team.• Oversee and ensure product releases run smoothly. • Find solutions and initiate change proactively in the testing arena.• Collaborate and influence cross-functional teams to deliver enterprise quality solutions, drive best practices and standards, and report on quality metrics• Identify/promote best practices and testing methods in an Agile and Lean project environment.

• Responsible for all production systems’ availability and accountable for 2nd level escalation of production defects.• Accountable and responsible for QA process compliances.• Preparing of reports for test results and risks to key stakeholders.• Develop test plans for software projects.• Apply knowledge by providing significant contributions across multiple projects and by acting in a leadership/mentoring capacity regarding testing tools and services.• Assist QA management in selecting and assimilating new QA technologies, assessing staff skills and determining training needs.• Monitor daily, weekly and monthly executed processes.• Supervise testing activities and manage progress of activities.• Review test artifacts and provide feedbacks within project team.• Engage with project teams and ensure testing services are satisfactory, analyzing project risks from QA perspective.• Identify and resolve or escalate issues which block the progress of the team.• Actively mentor and coach test team members.• Promote and encourage process improvement initiatives.• Oversee and ensure product releases run smoothly. Provide technical leadership and expertise, mentoring, training, and staff development opportunities for the QA Team• Find solutions and initiate change proactively in the testing arena.

• Develop and execute test plans and test cases for software development projects.• Participate in on-going manual and automated QA testing.• Work side-by-side with product and development team in an Agile environment.• Interact with development engineers to devise automation strategies, test strategies and test cases to automate new features and enhance existing functionality.• Investigate and scoping maintenance bug reports.• Track, monitor and prioritize testing of bug reports.• Test and integrate product changes and bug fixes to code branch.• Develop tools or scripts with a focus to improve process.• Perform data integrity testing where required.• Serve as a technical expert resolving critical and complex technical testing issues.• Assist in nurturing and coaching junior team members.

• Planned and leading a team of 5 members in automation testing.• Review test scripts generated by team members.• Main liaison between local and overseas counterpart in terms of automation testing.• Determine the automation testing coverage.• Training new members in doing automation testing.• Taking lead in the Automation area of testing.• Defined standards and procedures in Automation testing.

• Conducted QA testing of software programs in accordance to design specifications and test scripts.• Participated in test script writing as part of test preparation activities.• Worked closely with Developers and Business Analyze, providing feedbacks and resolving issues on program and specifications.• Worked closely with Team Leader in test planning, test preparation work, reviewing test written test scripts and providing feedback and input on test strategy.• Conducted software testing, both manually and using automated tool – Rational Robot and Test Complete• Produced automated test scripts using Test Complete and automation framework.• Involved in Software QA Engineer mentoring.• Conducted knowledge sharing sessions to junior and peers.• Reviewed Technical Communications documentation.• Worked closely with Developers and Business Analyze, providing feedbacks and resolving issues on program and specifications.• Participated in initiatives to improve process within QA Department to improve effectiveness and efficiencies.

• Conducted system walkthrough and system requirement studies. Performed business rule and gap analysis• Prepare project documentation such as Business Requirement Signoff, Data Conversion Signoff, System Process Manual etc.• Consulted customers on system configuration, industry specific features and system processes and procedures. • Configured Orisoft HRMS applications according to client needs as captured in the Gap Analysis• Developed test scripts based on Gap Analysis.• Conducted User Acceptance Test with key users• Provided application training to clients and internal staff.• Produced proper test scripts for quality testing in Quality Assurance• Performed business rules and functional testing on Orisoft HRMS applications and liaised with developers on bugs and enhancements• Helped client to migrate existing HRMS system to Orisoft HRMS system. Activities included are data mapping, data conversion, data cleansing and data verifications.• Prepared user guideline for HRMS System and Workflow System.• Completed projects for companies in various industries such as Manufacturing, Banking, Service Provider, Technology etc.EG: - Southern Bank Berhad/Southern Finance Berhad- Indah Water Konsortium- BASF (Malaysia)- Modenas- NEC (Malaysia)- TimedotCom- KL Hilton- OSK Berhad- JVC (Malaysia) • Involved in developing an issue tracking system using Microsoft Access for internal use. Main responsibility in requirement gathering and designing the system. This tool is developed to help issues tracking, follow-up and management analysis.• Established documentation procedures and naming convention standardization in test scripts for QA department.

• Provide user support.• Provide network maintenance within the office.• Involved in developing education courseware for government schools. Mainly on English, Mathematics and Science.• My role is to do documentation, planning and to test the courseware.• Administration documentation maintenance.• General IT administration (eg: stock take for IT peripherals)• Formulate guidelines and procedures for IT related work tasks.• Implemented courseware in government schools.• System setup and conducted user training.

• Attend to the operation and maintenance of the office computer system and network• Train staff in the operation of software.• Help set up and upkeep various databases.• Formulate guidelines and procedures for IT related work tasks.• Audit the usage of computer system• Advise on the effectiveness of the computer system.• Office administration including asset management, EPF/SOCSO, taxation, general accounting, banking, mailing and stationery/stock management• Client and case tracking including data entry, policy tracking, servicing and support.• Brief agents on sales support software and the use of sales support website.