- Lead the IT support team, ensuring high-quality service delivery and customer satisfaction.- Develop and implement IT strategies to improve service efficiency and quality.- Oversee network and systems administration and ensure compliance with internal and external standards.- Take point on resolving complex IT issues, providing expert guidance and solutions.

- Managed strategic supplier relationships, enterprise-level accounts and large-scale telecommunications services.- Deployed key security and management applications such as application whitelisting, EDR, patch and vulnerability management, and single sign-on (SSO).- Set up network and systems access for remote sites, ensuring seamless connectivity and security.- Managed a fleet of computers- Maintained company servers, ensuring reliability, performance, and security.- Executed strategic oversight of ICT infrastructure assets.

- Provided advanced technical support to company personnel, ensuring timely resolution of complex IT issues and maintaining high user satisfaction.- Assisted in the implementation of new IT infrastructure projects, contributing to the scaling and improvement of the company's IT capabilities.- Coordinated with external vendors to procure necessary IT equipment and services, ensuring cost-effective and timely solutions.

- Provided comprehensive IT support to all company personnel, ensuring prompt resolution of technical issues and maintaining high levels of user satisfaction.- Fostered a customer-centric approach within the IT department, treating colleagues as valued customers and striving to meet their IT needs effectively and efficiently.

- Provided exceptional support to business clients, managing inbound calls and addressing their IT and connectivity needs with professionalism and efficiency.- Efficiently raised and managed support tickets in the system, ensuring timely resolution of client requests and maintaining detailed records of interactions.- Collaborated with wholesale providers such as Telstra Wholesale and NBN Co to raise and resolve faults, ensuring swift and effective issue resolution.- Configured and supported client equipment, including routers, wireless access points, VoIP phones, and email clients, ensuring optimal performance and user satisfaction.- Addressed and resolved billing disputes, maintaining client trust and satisfaction.- Managed escalations from colleagues, providing guidance and support to resolve complex issues effectively.- Delivered daily updates and detailed information to clients, ensuring transparency and fostering positive client relationships.- Identified and implemented solutions for complex provisioning issues, enhancing the overall client experience and service delivery.