A seasoned IT professional with extensive experience in IT operations and infrastructure support. Ihave a proven track record of managing and optimizing complex hybrid IT environments, includingcloud based and on-premise Windows ecosystems. I have lead the development of an assetinventory management system across multiple international office locations. I am CompTIA A+certified and possess hands-on expertise in a broad range of technologies, including Honeywellaccess control systems, ITSM tools, Service Now, Atlassian Suite (Jira, Confluence), MDM mobiledevice management, Palo Alto firewalls, 3CX VoIP phone systems, Active Directory administration,Cisco switch management, Veritas NetBackup, Eset Endpoint Security, VMware, Microsoft 365, Global Protect VPN. My work has involved collaboration with IT Security Coordinators toensure compliance with the NIST Cybersecurity Framework and the DORA regulation act.I pride myself on my ability to communicate technical information to non-technical users in a clear and patient manner. I have a strong passion for problem-solving and remain calm and focused under pressure, which has enabled me to consistently deliver high-quality support. My attention to detail, coupled with a commitment to maintaining up-to-date knowledge of the latest IT trends and technologies, has always been an asset in my previous roles.