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Johan Camilo Ortiz is listed as IT Support Analyst at Unosquare, a with 501 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Johan Camilo Ortiz.
Johan Camilo Ortiz previously worked as Analista Mesa de Ayuda at Sonda and Help Desk | Mesa de Ayuda at Rentokil Initial Colombia. Johan Camilo Ortiz holds Sistemas, Information Technology from Politécnico Grancolombiano.
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Experienced IT Support Analyst specialized in Level 1 - 2 support with over three years in delivering efficient and reliable technical solutions. Known for a proactive approach in identifying and resolving issues quickly, enhancing user satisfaction, and supporting business continuity. Passionate about continuous improvement and leveraging new technologies.
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A career timeline built from the work history available for this profile.
Colombia
• Onboarding and offboarding IT management• Computer configuration• Documentation• Inventory• Redmine• Monitoring & support• SOC 2• Resolution of technical problems• User support• Incident and requirements management• Management of IT assets• Shipping coordinationOperating Systems• Windows• MacOs• Linux
Colombia
• Servicio de Atención al Cliente | Telefónico | Outlook | Portal Corporativo• Recepción de requerimientos e incidentes por parte de los clientes (Tickets)• Analizar, gestionar y resolver requerimientos e incidentes (Tickets) con unacorrecta documentación• Manejo de ServiceNow y Aranda Service Management• Soporte Tecnológico | Soporte Transversal | Soporte Office 365• Manejo de directorio activo• Escalar los incidentes y requerimientos cuando sea necesario a las áreasresolutoras correspondientes• Coordinación y categorización de correos (Outlook)• Coordinar visita de parte de los técnicos y brindarles apoyo en caso de sernecesario• Validar soluciones de tickets en ambientes productivos• Documentar soluciones y buenas prácticas en bitácoras de conocimiento• Asistir a reuniones de seguimiento• Monitorear y asegurar el cumplimiento de indicadores (Nivel 1)• Uso de aplicativos de conexión remota• Soporte a diferentes tipos de impresoras y aplicativos corporativos de cliente
Colombia
• Servicio de Atención al Cliente Interno | Telefono | Whatsapp | Gmail• Soporte Técnico Presencial• Creacion y Gestión de Usuarios | Airwatch• Enrolamiento de Dispositivos• Manejo y Resolución de Incidentes | ServiceNow• Configuración y Entrega de Equipos | Computadores y Celulares• Soporte Windows 10 - 11 | Chromebooks• Manejo de Impresoras RICOH• Cumplimiento de indicadores
Other employees you can reach at unosquare.com. View company contacts for 501 employees →
Sebastian Vasco
Colleague at UnosquareMedellín, Antioquia, Colombia
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MA
Mario Alberto Miranda Ceballos
Colleague at UnosquareZapopan, Jalisco, Mexico
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SV
Sandra Valadez
Colleague at UnosquareLeón, Guanajuato, Mexico
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SR
Serlle Rosales
Colleague at UnosquareGuadalajara, Jalisco, Mexico
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JD
Juan David Dávila Mejía
Colleague at UnosquareNew Zealand
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GC
Green Cape
Colleague at UnosquareSidi M'Hamed District, Algiers, Algeria
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AA
Andres Acevedo Cartagena
Colleague at UnosquareAntioquia, Colombia
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CB
Christian Barajas
Colleague at UnosquareMexico
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EG
Elizabeth Gutierrez
Colleague at UnosquareGuadalajara, Jalisco, Mexico
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EJ
Eugenio Jofre Vielma
Colleague at UnosquareCampeche, Mexico
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Quick answers generated from the profile data available on this page.
Johan Camilo Ortiz works for Unosquare.
Johan Camilo Ortiz is listed as IT Support Analyst at Unosquare.
Johan Camilo Ortiz is based in Bogota, D.c., Colombia while working with Unosquare.
Johan Camilo Ortiz has worked for Unosquare, Sonda, and Rentokil Initial Colombia.
Johan Camilo Ortiz's colleagues at Unosquare include Sebastian Vasco, Mario Alberto Miranda Ceballos, Sandra Valadez, Serlle Rosales, and Juan David Dávila Mejía.
You can use AeroLeads to view verified contact signals for Johan Camilo Ortiz at Unosquare, including work email, phone, and LinkedIn data when available.
Johan Camilo Ortiz holds Sistemas, Information Technology from Politécnico Grancolombiano.
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