Cameron Larsen Email & Phone Number

Chicago, Illinois, US

• Designed and maintained CI/CD Pipelines using GitHub Actions and Argo CD for efficient deployment processes.
• Built and managed Kubernetes platform with Terraform/AKS/EKS to enhance scalability and reliability.
• Collaborated with application development teams to drive reliability improvements and achieve platformcost-savings of over 70%.
• Wrote and maintained an internal knowledge base for Kubernetes and CI/CD.

Chicago, Illinois, US

Lehi, UT, US

• Standardized and implemented container CICD pipelines using ArgoCD and GitHub for seamless application deployment.
• Designed and implemented Kubernetes platform on EKS, optimizing infrastructure and achieving cost-savings.
• Implemented GitOps workflow for efficient application deployment and maintenance, enhancing overall system reliability.

Lehi, UT, US

• Designed and deployed highly available Kubernetes clusters at scale, managing over 500 nodes using Docker and CoreOS.
• Developed custom Terraform modules for EKS cluster deployment, enhancing efficiency and scalability.
• Implemented infrastructure and platform monitoring with Prometheus, Zabbix, and Grafana, ensuring optimal performance and self-healing capabilities.
• Twice-recognized as a leader in Innovation
• Wrote and maintained an internal knowledge base for Kubernetes and CI/CD.

Lehi, UT, US

• Designed and implemented application, infrastructure, and platform level monitoring with Zabbix, Grafana, NewRelic, Selenium, and Cloudwatch
• Developed automation focused on self-healing and rapid recovery using Zabbix, Python, and bash
• Mentored team members to foster technical skills and development

Mclean, Virginia, US

• Resolved complex customer issues by applying advanced systems level technical expertise.
• Identified and implemented resolutions to diverse technical problems, improving customer satisfaction.
• Mentored team members in support process instructions and special support requirements.

Jacksonville, Florida, US

• Diagnosed and repaired server issues on VPS and Dedicated servers running Linux, including services like MySQL, Apache, Exim, Dovecot, Pure-FTPd.
• Managed drives and storage, responded to malicious activity, and deactivated malicious user accounts.
• Created projects for other teams within the company using JIRA.

Jacksonville, Florida, US

• Provided senior technical support for Bluehost products, resolving escalated customer complaints with strong verbal and negotiation skills.
• Informed customers about issue resolution progress and devised workarounds for problems.
• Reported important issues to management and dev teams using JIRA, maintaining a calm and professional demeanor under high demand.

Jacksonville, Florida, US

• Assisted customers with technical issues via email, live chat, and telephone, ensuring prompt and effective resolution.
• Researched and resolved customer issues related to web applications such as WordPress, Joomla, and Drupal, showcasing expertise in troubleshooting.
• Soft-sold additional services to customers, showcasing strong communication and sales skills.

Paris, Île-de-France, FR

• Built and maintained successful relationships with Teleperformance corporate clients and customers.
• Reviewed support cases for technical and troubleshooting accuracy, ensuring high-quality service.
• Developed IT strategic vision and drove key departmental objectives.
• Created monthly/weekly/daily reports for records, closed terminated records, and completed chart audits.

Paris, Île-de-France, FR

• Led Tier 3 Technical Support Team at Teleperformance, USA, providing senior technical support for Verizon FiOS products.
• Resolved escalated customer complaints with strong verbal and negotiation skills, maintaining a calm and professional demeanor.
• Developed workarounds for problems and created documentation for common processes, ensuring efficient support for both staff and customers.