Camarsha Thomas Email & Phone Number

Raleigh, North Carolina, United States

• Increased vendor database volume by 10 percent using strategic sourcing methods.
• Dispatched work orders and recruited new vendors based on service call priority.
• Obtained and negotiated cost estimates within SLA parameters.
• Compiled data-driven insights on vendor performance and cost trends to support decision-making and optimize operational efficiencies.
• Built a rapport with regular vendors and clients while maintaining an effective and professional relationship.

Portland, Oregon, United States

• Conducted onboarding of new clients by designing, maintaining, and troubleshooting customer service agent scripts following quality assurance standards.
• Managed appointment scheduling and outbound contact via Customer Relationship Management (CRM) systems.
• Delivered billing adjustments and usage status reports while controlling the release of proprietary information.
• Facilitated negotiation strategies to resolve delinquent accounts and determine payment arrangement eligibility.
• Reviewed accounts to compile data for reporting, ensure timely invoicing, and prioritize collection processing efforts.
• Analyzed and implemented strategies to upsell and cross-sell products and services to all clients to increase revenue.

Portland, Oregon, United States

• Exercised product knowledge and active listening skills to provide customer resolution.
• Exceeded customer service to clients by capturing incoming leads, processing orders, account payments, and scheduling appointments.

Portsmouth, Virginia

• Fairlead Integrated LLC, Portsmouth, VA
• Communicated with customers and vendors to capture support data to identify project requirements, scope, and objectives.
• Recorded data for project milestones, completion dates, deliverables, and other project management metrics.
• Functioned as liaison between the Production department and key project stakeholders.
• Supported project management teams with a variety of administrative functions.
• Input and monitored budget variances presented at monthly stakeholder meetings.

• Displayed an organized approach to monitor and track all Request-For-Quotes.
• Arranged Bid Analysis Worksheets analyzing labor, material, and time requirements in E2 and Excel.
• Generated conceptual and programmatic estimates.
• Reviewed and analyzed historical cost information to develop and/or adjust estimates.
• Resolved estimating discrepancies by collecting and analyzing project scope and quality assurance guidelines.
• Formulated Ad-Hoc financial reports from Costpoint.

Virginia Beach, VA

• Greeted and assisted clients and staff with transportation scheduling updates and general clerical duties.
• Audited quarterly financial reports for individual Trust disbursements for MR and MH clients.
• Scheduled and created minutes for board meetings.

Virginia Beach, Virginia, United States

• Greeted and assisted patients and visitors in person and via telephone with scheduling appointments and
• Assembled and maintained patient charts by uploading and downloading documents via the EMR application.
• Applied adjustments and credit balances to patients' accounts, verified insurance eligibility, and adjudicated claims for submission under HIPAA regulations and ICD coding standards to ensure timely reimbursement.
• Processed pending items including charges, payments, and personal information updates.
• Completed medical records requests and corresponding invoices from physician offices and medical facilities.
• Ordered supplies and maintained an inventory tracking system.