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Craig Maurer Email & Phone Number
Systems Administrator
at
University of Rochester
1 work email found
@rochester.edu
7 phones found area 585, 716, and 631
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Systems Administrator
Location
Rochester, New York, United States
Who is Craig Maurer? Overview
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Quick answer
Craig Maurer is listed as Systems Administrator at University of Rochester, based in Rochester, New York, United States. AeroLeads shows a work email signal at rochester.edu, phone signal with area code 585, 716, 631, and a matched LinkedIn profile for Craig Maurer.
Craig Maurer previously worked as Software and Systems Administrator at Seabreeze and Virtual Environment Specialist at Skillsoft. Craig Maurer holds Management Of Information Systems from Rochester Institute Of Technology.
Company email context
Email format at University of Rochester
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{first}.{last}@rochester.edu
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Profile bio
About Craig Maurer
My technical background combined with my project management and business analysis skills allow me to bring and implement the best possible solutions to all my clients.
Listed skills include Learning Management Systems, Technical Writing, Instructional Design, Webex, and 38 others.
Current workplace
Craig Maurer's current company
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9 roles
Craig Maurer work experience
A career timeline built from the work history available for this profile.
Systems Administrator
Software And Systems Administrator
Seabreeze
Mar 2017 - Sep 2018
Virtual Environment Specialist
Aug 2013 - May 2016
Project Manager, Migrations
Manage migration projects involving field-based account team members and corporate resources including data archiving, custom content conversions, customization development and implementations, and new site deployment. Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts. Establish measurements of customer migration project performance against commitments, analyze for patterns and trends, and recommend corrective actions as appropriate to improve overall performance. Act as conduit for customer feedback on migration projects, planning and overall performance.
Feb 2012 - Aug 2013
Senior Technical Analyst
Act as the direct interface to both external and internal clients for the advanced technical support of ContentHub, Web Services, and Content related issues.Provide expert technical support that met documented response criteria. Maintained customer satisfaction by responding to very complex support calls and emails by identifying the problem and recommended a sound, workable solution in a timely fashion.Perform testing on unresolved issues and document the final solution/recommendation. Facilitate issues between clients.Handle escalation of issues by Technical Analyst I and all inbound contacts while consistently meeting all documentation and response time criteria.Review documentation in the Knowledgebase and keep current on new features, product enhancements, and updated articles.Manage information in the form of emails, updates, changes to process and procedures as defined by managementMentor and train other staff members on how to resolve more advanced technical problems
Oct 2011 - Feb 2012
Team Lead
Ensured Technical Support Specialists are meeting phone, chat and email service level agreements by ensuring key individual and team metrics were consistently met.Pulled random client contacts and rated those calls against metrics established for the department to ensure that the Technical Support Specialists are providing quality customer service. Evaluated the client contacts and worked with Manager to ensure quality of service with respect to phone skills, product knowledge, and troubleshooting skills.Assisted Technical Support Specialists with technical support on products and services to help reduce queuing time, resolve issues quickly, and improve customer satisfaction.Updated and reviewed documentation in the Knowledgebase and kept current on new features, product enhancements, and updated articles.Managed customer satisfaction surveys that request customer follow-up. Resolved initial internal and external customer complaints revolving around quality of service. Acted as a resource for team members regarding work processes and procedures.Advised management of issues with service or quality metrics for team/individuals.Resolved customer issues that are escalated to the Team Lead.Kept the teams motivated while continually achieving goals/objectives.
May 2006 - Oct 2011
Technical Support Specialist
Acted as the direct interface to both external and internal clients for the technical support for Training Administrators of EK products and services. Provided raining Administrators with technical support that meets documented response criteria.Maintained Customer satisfaction by responding to more complex support calls, emails, and chat by identifying the problem (such as setting up credentials, trouble assigning training to students, etc), and recommending a sound, workable solution in a timely fashion.Identified support issues that require a higher level of technical support and escalated to the appropriate personnel. Maintained an accurate record of all technical support issues.Reviewed documentation in the Knowledgebase and kept current on new features, product enhancements, and updated articles.
Sep 2005 - May 2006
Information Technology Trainer
Proven ablility to quickly learn and clearly convey technical informationEnergetic and enthusiastic teaching stylePassionate about life-long learningRegarded as excellent technical educators by students and peersExperienced teaching classes in the following categories:Desktop ApplicationsPrograming and Web DevelopmentNetworking and Operating Systems
Sep 2000 - Mar 2003
2 education records
Craig Maurer education
Management Of Information Systems
Computer Information Systems
FAQ
Frequently asked questions about Craig Maurer
Quick answers generated from the profile data available on this page.
What company does Craig Maurer work for?
Craig Maurer works for University of Rochester.
What is Craig Maurer's role at University of Rochester?
Craig Maurer is listed as Systems Administrator at University of Rochester.
What is Craig Maurer's email address?
AeroLeads has found 1 work email signal at @rochester.edu for Craig Maurer at University of Rochester.
What is Craig Maurer's phone number?
AeroLeads has found 7 phone signal(s) with area code 585, 716, 631 for Craig Maurer at University of Rochester.
Where is Craig Maurer based?
Craig Maurer is based in Rochester, New York, United States while working with University of Rochester.
What companies has Craig Maurer worked for?
Craig Maurer has worked for University Of Rochester, Seabreeze, Skillsoft, Element K, and Compusa.
How can I contact Craig Maurer?
You can use AeroLeads to view verified contact signals for Craig Maurer at University of Rochester, including work email, phone, and LinkedIn data when available.
What schools did Craig Maurer attend?
Craig Maurer holds Management Of Information Systems from Rochester Institute Of Technology.
What skills is Craig Maurer known for?
Craig Maurer is listed with skills including Learning Management Systems, Technical Writing, Instructional Design, Webex, Scorm, Hands On Training, Saas, and Software Documentation.
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