Carol Mcsween-Brooks Email & Phone Number

Washington D.C. Metro Area, Nationally

• In-person and online training facilitation.• Enterprise training development and instructional systems design.• Training program project management and implementation.• Training needs analysis and assessments.• Technical wri ting; curriculum development; end-user resources.• Database design and development.• Data analytics and visualization.

• Served as treasurer for Campaign financial filing and reporting, bank account management, and donor upkeep for Public Election Fund (PEF) candidate.• Organized and coordinated campaign events for Brandy Brooks' campaign for an At-Large seat on the Montgomery, Maryland County Council.• Zoom meeting administration as Zoomologist and/or meeting recorder for language justice.• Designed and implemented an internal and external communications strategy.

Falls Church, Virginia, Us

President (2019 – 2021) - 3-year term as organizational executive leader - Onboarding - Strategic Planning - Chapter Board management

Falls Church, Virginia, Us

Director of Communications (2016 – 2017) - Managed website, newsletter and social media content and design for the Metro DC chapter. - Monitored the Chapter’s event calendar and communications with members (500+) - Designed and implemented an internal and external communications strategy.

Falls Church, Va, Us

• Training development and administration of the NHLBI training pilot, the Skills Building Training.• Expanded the Skills Building Training Pilot program into the yearly NHLBI Learning Program.• Participant in the NHLBI HCC, Diversity and Inclusion, and Vision and Values committees.

Rockville, Md, Us

Senior Trainer for the Montgomery County Maryland Department of Recreation (REC) and Community Use of Public Facilities (CUPF) Agencies in Montgomery County, MD- Instructor/Trainer/Facilitator/Training Developer/ISD - working with two agencies in Montgomery County – REC and CUPF – in the implementation of training for career and seasonal staff supporting the successful migration from the CLASS desktop recreation management application to the web-based ActiveNet application, ActiveMONTGOMERY, - Implemented training for departmental staff in support of the migration from the CLASS (desktop) to ActiveNet (web-based) recreation management software.- Business analysis for end-user support for the CLASS to ActiveNet migration, including training lab facilitation and customer process/workflow analysis and documentation.

User Adoption Specialist for Arlington County Government (ACG), Department of Technology Services (DTS) in Arlington, VA.- Administered the User Adoption Specialist training for Arlington County Government (ACG), Department of Technology Services (DTS) in Arlington, VA. - Presentation and facilitation of learning and end-user support and adoption training for the Arlington Commons Project O365/SharePoint Online implementation.- Training, consultation and support of the Office 365 (O365)/SharePoint Online applications/environment.- Developed O365 overview and OneDrive for Business and Lync Online presentations and topic learning materials.- Co-authored governance, records and information management artifacts, and user adoption strategies and implementation for O365 and SharePoint Online.

Fairfax, Va, Us

Senior Trainer with the Training Team for the U.S. Department of Labor (DOL) IT Modernization, Cloud Services (DOLCS) Project in Washington, DC.- Designed, developed, and authored training for the Cloud Email and Collaboration Tools migration to the DOLCS environment for end-users, including Help Desk Personnel (Tiers 1, 2, and 3) and Administrative Professionals.- Implemented change management for the Training Team for the U.S. Department of Labor (DOL) IT Modernization, Cloud Services (DOLCS) Project in Washington, DC.- Created e-learning training modules using Captivate (also coordinated work with Camtasia).- Facilitated online training sessions for all DOL staff and help desk personnel via WebEx.

Hanover, Md, Us

Project training assignment at the Association of American Medical Colleges (AAMC) in the Enterprise Training Office (ETO) in Washington, DC.- Implemented enterprise SharePoint training at the Association of American Medical Colleges (AAMC) in the Enterprise Training Office (ETO) in Washington, DC.- Designed and configured online enterprise training environment (Intranet SharePoint sites)- Customized Facilitator/Participant guides and custom Job Aids and Quick Reference Guides.- Created e-learning modules using Captivate and Articulate Storyline.- Managed learning through the AAMC Learning Portal (a SuccessFactors® LMS) – that included uploading, scheduling, and managing training and resources, and participant registrations - for SharePoint class offerings for all of AAMC.

In

Project assignment as a SharePoint Site Collection Administrator and Trainer for Corporate Training Group (CTG) at ExxonMobil Corporation, ExxonMobil Research and Engineering (EMRE) in Fairfax, VA.- SharePoint Site Collection Administrator & Trainer for successful and efficient enterprise migration project (working w/CTG) at ExxonMobil Corporation, ExxonMobil Research & Engineering (EMRE), Fairfax, VA.- Technical and training lead for EMRE in support of SharePoint 2007/2010 business site implementations.- Scheduled and managed all training delivery, to include ILT, virtual sessions, and desk-side support using SharePoint to schedule, manage, and track training sessions.- Site collection administration (development, configuration, review, and maintenance) for approximately 50 2007/2010 SharePoint sites, including contributing to design team meetings, discussions, and implementation of best practices for site security and maintenance.

Iselin, Nj, Us

Project training assignment for Corporate Training Group (CTG) at ExxonMobil Corporation, ExxonMobil Information Technology Group (EMIT) in Fairfax, VA.- Senior trainer/facilitator on corporate migration team.- Facilitated Corporate IT technical training classes on Microsoft Office 2010 and proprietary applications for a target audience of 3000 employees at ExxonMobil in Fairfax, VA.- Provided customer support for Microsoft® Office 2010 and custom desktop tools and process migration.- Conducted pre-migration orientation sessions for employees and Train-the-Trainer sessions for instructors for the customized Home Based Office (HBO) migration classes.- Developed methodologies for migration training scheduling and reporting.

Hook, Hampshire, Gb

Customer Service and Software Support Analyst and Trainer for the LAN Technology Support Organization (LTSO) at the U.S. Census Bureau in Suitland, MD- Provided excellence in customer service support in a 6000+ user networked environment for Microsoft® Office 2007 migration/transition issues and on-going help desk assistance.- Implemented problem analysis and resolution for Microsoft® Access 2000 to 2007 desktop migration issues.- Created and reviewed help desk and training articles for the Remedy Knowledge Management system.- Designed and developed training materials for Brown Bag training sessions of Microsoft® Office applications.- Conducted instructor-led classroom training for Microsoft Office 2007 desktop applications (i.e., Access, Word, Excel). - Formulated analysis and process documentation for converting paper-based process to electronic document management.

Bachelor Of Science - Bs, Management Information Systems Major/Data Science Minor

Bs, Information Technology And Visual Communications

Education record