Increased patient appointment capacity by 15%, resulting in an average of 400 additional visits seen each month.Developed and implemented a staffing system to enhance individual responsibility for patient care and the practice environment.Collaborated and ran the COVID Vaccine site within the hospital system, successfully administering 80,000 vaccines within the first four months of operation.Identified opportunities for improvement to capture additional revenue currently untapped, resulting in a monthly increase of $450,000 at the onset of project.Managed a team of 15 direct staff and was responsible for over 40 physicians across multiple clinics, achieving a 95% employee retention rate through effective coaching, Shingo/enterprise alignment, and training programs.

Managed Operations for Vickery Health Center in Parkland Population Health DivisionDeveloped and managed annual budgets and financial analysis to meet health center goals and ensure proper stewardship of resourcesCoordinated with the leadership team to deploy and monitor 6 process improvement initiatives with sustainable improvementsManaged health center facility compliance and regulations, increasing and sustaining environmental compliance from 89% to above target (95%)Directed the functions of business supervisor and business staff with a focus on value-added workflows that impact internal stakeholders and improve patient satisfactionDeployed working knowledge of Lean, Six Sigma, and other process improvement tools to analyze and control critical operations and workflows

Collaborated with community-based organizations to develop and establish evidence-based health education programs and eventsDeveloped and deployed 40 county screening events and health fairs that increased patient access into the health systemConsulted with the regional administrator to develop and deploy a 2-month screening project that accounted for securing 1.5 M in state 1115 Waiver funding for the hospital systemCollaborated with a team of 6 in the development of an evidenced-based faith-health program that surpassed the hospital's set value-based targets and developed into the DFW FaithHealth Collaborative with multi-health system membershipCoordinated and facilitated practicum experience for 3 public health graduate students completing projects in healthcare management and community health

Managed and developed budget, and conducted cost savings analysis that led to 20% savings of non-clinical operational expensesImproved volunteer physician staffing by 20%Managed and trained clinical and clerical staff of 4 with oversight of 70 volunteersConducted briefings with Executive Director and President on budget and clinical indicators; presented quality indicators to the Board of DirectorsCollaborated with Executive Director in fundraising activities that increased operating revenue by 25% in 2016 including submitting and acquiring 4 new grant sources, increasing monthly donations by 15%, and organizing a gala that produced an additional $55,000 in revenue for operations

Coordinated and developed database and website of diabetes resources and education as internship project

Managed inventory and conducted various culture test used for multiple research studies.