Cameron Clark /G\ Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

• Troubleshooting, provide wireless guidance, support and training to employees across various smartphone/hotspot/tablet platforms.• Procure wireless voice and data services, ensuring accurate orders are placed with the wireless vendors.• Activation of new services, cancellation of existing service, selection of preferred carrier, change of carrier or liability, change of service type or change of equipment type, adhering to corporate standards and security policy• Document technical environments, processes, procedures, test plans, and project plans• Perform on-site analysis, diagnosis, and resolution for messaging and mobility problems, and recommend potential solutions.• Resolved network tickets from service now application

Greater Atlanta Area

• Tier 1 advisor troubleshooting all Apple IOS devices, IPhone, IPad, and IPod• Ability to manage multiple applications running at the same time• Upgrading software from Apple devices to Apple Laptop and desktops• Work remotely from home while following a set schedule• Troubleshoot ITunes, restore devices, update apple ids, and Operating Systems.

Greater Atlanta Area

• Currently does vendor work for AT&T Address book cloud services as direct contact• Directs, coordinates, and provides the highest level of customer service to ensure consistent customer satisfaction. • Responsible for resolving network problems regarding inquiries, Network failures billing, ordering, provisioning, or All data issues.• Resolves most complex issues including maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution of LTE networks.• Recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members• May assist supervisor with the management of daily activities, Special projects, over a group of agents, representatives, or similar positions that handle customer service and network data inquiries and problems.• Responsible for AT&T Family service to resolve current location issue.

Greater Atlanta Area

• Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas• May be required to work in one or multiple queues/skill sets over various customer contact channels• Responsible for improving customer retention through programs and service provided to the customer• Utilize mechanized systems to initiate and complete service orders and handle customer request

Greater Atlanta Area

• Audit, Identified, submitted, and tracked complex billing issues escalation • Trained team members on navigating streamlined application to improve remedy tickets.• Followed quality assurance policies, procedures, and standards.• Assisted with review of corporate hierarchy, rejects, sox compliance quality assurance.• Prioritized workload based on turn times and maintaining SLA.• Test new features regarding changes in the billing system.

Ft. Lauderdale, Fl

• Provided effective and timely one call resolution on range of customer inquiries. • Demonstrated best judgment in disbursement of adjustments and credits that were decreased. • Increased customer experience by providing information on new rate plans and service through up selling opportunities.• Completed ongoing training to stay abreast of product, service and policy changes.• Delivered world class customer service and built customer satisfaction and loyalty.

Associate Of Arts (A.A.), Communications

Activities and Societies: Broward College Men's basketballBasketball

Diploma

Activities and Societies: Student Athlete / Basketball