Cameron Clark /G\

Cameron Clark /G\ Email and Phone Number

Operations Support Cricket Wireless..../G\ @
Cameron Clark /G\'s Location
Snellville, Georgia, United States, United States
Cameron Clark /G\'s Contact Details

Cameron Clark /G\ work email

Cameron Clark /G\ personal email

About Cameron Clark /G\

Technical Quality Assurance and Network professional with extensive experience in telecommunications and desktop end user support. Analytical problem solver who excels in troubleshooting issue resolution and Quality Assurance.

Cameron Clark /G\'s Current Company Details
Insight Global/ Cricket Wireless

Insight Global/ Cricket Wireless

Operations Support Cricket Wireless..../G\
Cameron Clark /G\ Work Experience Details
  • Insight Global/ Cricket Wireless
    Help Desk Analyst
    Insight Global/ Cricket Wireless Aug 2020 - Present
    Atlanta, Georgia, United States
  • Cricket Wireless
    Retail Operations Specialist
    Cricket Wireless Oct 2017 - Aug 2020
    Greater Atlanta Area
    View
  • Primus Software Corporation / Cox Enterprises
    Wireless Analyst
    Primus Software Corporation / Cox Enterprises Aug 2016 - Dec 2016
    Greater Atlanta Area
    • Troubleshooting, provide wireless guidance, support and training to employees across various smartphone/hotspot/tablet platforms.• Procure wireless voice and data services, ensuring accurate orders are placed with the wireless vendors.• Activation of new services, cancellation of existing service, selection of preferred carrier, change of carrier or liability, change of service type or change of equipment type, adhering to corporate standards and security policy• Document technical environments, processes, procedures, test plans, and project plans• Perform on-site analysis, diagnosis, and resolution for messaging and mobility problems, and recommend potential solutions.• Resolved network tickets from service now application
  • Apple
    Technical Support
    Apple Sep 2015 - Aug 2016
    Greater Atlanta Area
    • Tier 1 advisor troubleshooting all Apple IOS devices, IPhone, IPad, and IPod• Ability to manage multiple applications running at the same time• Upgrading software from Apple devices to Apple Laptop and desktops• Work remotely from home while following a set schedule• Troubleshoot ITunes, restore devices, update apple ids, and Operating Systems.
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  • At&T Mobility
    Product Management Center / Clarify Ticket Team
    At&T Mobility Jun 2010 - May 2015
    Greater Atlanta Area
    • Currently does vendor work for AT&T Address book cloud services as direct contact• Directs, coordinates, and provides the highest level of customer service to ensure consistent customer satisfaction. • Responsible for resolving network problems regarding inquiries, Network failures billing, ordering, provisioning, or All data issues.• Resolves most complex issues including maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution of LTE networks.• Recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members• May assist supervisor with the management of daily activities, Special projects, over a group of agents, representatives, or similar positions that handle customer service and network data inquiries and problems.• Responsible for AT&T Family service to resolve current location issue.
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  • At&T
    Sr. Specialist / Tech Support
    At&T Jun 2010 - Sep 2012
    Greater Atlanta Area
    • Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas• May be required to work in one or multiple queues/skill sets over various customer contact channels• Responsible for improving customer retention through programs and service provided to the customer• Utilize mechanized systems to initiate and complete service orders and handle customer request
  • T-Mobile
    Quality Assurance Specialist / Billing
    T-Mobile Jun 2006 - Nov 2008
    Greater Atlanta Area
    • Audit, Identified, submitted, and tracked complex billing issues escalation • Trained team members on navigating streamlined application to improve remedy tickets.• Followed quality assurance policies, procedures, and standards.• Assisted with review of corporate hierarchy, rejects, sox compliance quality assurance.• Prioritized workload based on turn times and maintaining SLA.• Test new features regarding changes in the billing system.
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  • T-Mobile
    Customer Service Representative
    T-Mobile Jun 2003 - Jun 2006
    Ft. Lauderdale, Fl
    • Provided effective and timely one call resolution on range of customer inquiries. • Demonstrated best judgment in disbursement of adjustments and credits that were decreased. • Increased customer experience by providing information on new rate plans and service through up selling opportunities.• Completed ongoing training to stay abreast of product, service and policy changes.• Delivered world class customer service and built customer satisfaction and loyalty.
    View

Cameron Clark /G\ Skills

Customer Contact Vendors Windows Third Parties Community Customer Retention Adjustments Amdocs Clarify Up Selling Service Orders Windows Xp Directs World Class Customer Service Hd Video At&t Issue Resolution Ios Management Pc Calls Disbursement Desktop Computers Sms Auditing Powerpoint Address Book Guidance Networking Escalation Customer Satisfaction System Troubleshooting Business Services T Mobile Atlanta Voice Map Reports Loyalty Programs Android Microsoft Excel Testing Training Bmc Remedy Policy Customer Service Sla Software Troubleshooting Streamline Hardware Provisioning Query Analyzer Mobile Data C Applications Mms Communication Telegence Quality Assurance Microsoft Access Technical Support Criminal Justice Sarbanes Oxley Act Sql Laptops Cloud Computing Responsibility Customer Experience Internet Explorer Product Service Perfect Attendance Resolve Issues 4g Software Claim Mac Outlook Microsoft Word Limits Rate Agents Network Communications Special Projects Invoicing Queues Umts Lte Staff Development Problem Solving Apple

Cameron Clark /G\ Education Details

  • Broward College
    Broward College
    Communications
  • Boyd Anderson High
    Boyd Anderson High
    Diploma

Frequently Asked Questions about Cameron Clark /G\

What company does Cameron Clark /G\ work for?

Cameron Clark /G\ works for Insight Global/ Cricket Wireless

What is Cameron Clark /G\'s role at the current company?

Cameron Clark /G\'s current role is Operations Support Cricket Wireless..../G\.

What is Cameron Clark /G\'s email address?

Cameron Clark /G\'s email address is ca****@****ail.com

What schools did Cameron Clark /G\ attend?

Cameron Clark /G\ attended Broward College, Boyd Anderson High.

What skills is Cameron Clark /G\ known for?

Cameron Clark /G\ has skills like Customer Contact, Vendors, Windows, Third Parties, Community, Customer Retention, Adjustments, Amdocs Clarify, Up Selling, Service Orders, Windows Xp, Directs.

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