Camden (Cammi) Markham Email & Phone Number

Promoted to a newly created position to improve overall sales by providing learning and development expertise to assist in determining client pain points and developing creative and effective solutions meeting unique client requests. Developed creative ways to help clients address critical business challenges while driving revenue growth for the organization. Developed marketing materials to increase sales and improve external communication on unique programs and solutions going beyond the typical off-the-shelf offerings.Designed multiple leadership development programs in both the government and private sector. Key components in all leadership programs included cultural awareness, diversity, and emotional intelligence training.Lead architect in designing an innovative and scalable program for 50k+ individuals for a multi-year, multi-million dollar opportunity for an organization of over 600,000 employees. This effort included creating various leadership paths, mentoring and coaching components, as well as self-directed opportunities for leaders at every stage in their careers. Internally elected Management Advisory Committee Member tasked with providing guidance to Executive Leadership Team through partnering with HR and consulting with internal clients to address workforce needs, identify gaps, and actively design, develop, and execute solutions to complex problems. This effort included conducting feedback sessions, creating surveys, and conducting root cause analysis of problems. Facilitated and encouraged collaboration between internal departments through the development and management of an internal training program for Sales Department. Partnered with IT to develop and launch internal CRM Solutions Case system to improve internal communication, track solutions support requests and increase cross departmental involvement with custom solution design. This centralized requests and allowed for identifying opportunities for new products and offerings.

Designed and developed classroom and online courses using the ADDIE model and perform cover-to-cover reviews of existing courses to assess course design and improve learner experience.Developed self-paced eLearning for instructors on leading virtual classes via the Adobe Connect Pro platform allowing instructors to fine-tune their virtual delivery skills when needed. This eLearning was critical to instructors at the onset of the COVID-19 pandemic and getting their skills quickly refreshed for the massive move to 100% virtual classes.Served as learning consultant to internal and external clients, working with subject matter experts to develop learning objectives, content, exercises, interactivities, and assessments for new and existing training products.Served as Curriculum Expert, partnering with Product Management Director and Instructional Designers to innovate current courses and Account Managers to tailor to client needs.

Washington D.C. Metro Area

Taught adult-level ESL classes for all levels (beginning to advanced) in reading, writing, speaking and listeningDeveloped curriculum for specialized classes for US Citizenship Prep, Public Speaking and Advanced Conversational SkillsCreated daily lesson plans and designed assessment testsConducted resume design and review sessionsAdministered BEST Plus Tests

Brought on board as second office location was opening in Georgia and there was a need for effective and rapid New Hire/Onboard Training. Redesigned, standardized, and implemented New Hire training program employees within first 90 days.Managed team of 9 trainers across two office locations, responsible for delivering ongoing training for 250+ associatesConducted Train-the-Trainer sessions for members of the Training Team improving training delivery and design adhering to adult learning methodologies and Kirkpatrick’s evaluation modelDeveloped and launched training incentive and recognition program increasing participation in ad hoc training to 90% company-wide Conducted training needs assessments, facilitated focus groups, and designed surveys and analyzed results to evaluate effectiveness of training across multiple department and office locationsDeveloped mentor program as part of New Hire programSupervised Technical Writer and consulted on creation of Standard Operating Procedures, CBTs and tutorials

Washington D.C. Metro Area

Utilized internet sourcing, LinkedIn, social media platforms and subscription databases to conduct market mapping research and identify potential job candidates Consistently produced twice as many top quality, on-target deliverables than other research team members and contractors

Washington D.C. Metro Area

Managed day-to-day operations of a team of 20+ on-site and remote researchers, meeting all deadlines Implemented department-wide changes, including cross-training program, improved workflow and met continually changing and time-sensitive customer requirementsIdentified process gaps, developed solutions and executed strategic planning fortifying long-term contract relationship with customerDeveloped and conducted ongoing group and individual training on new technologies and innovations utilizing the ADDIE model and other adult learning methodologiesWrote weekly, monthly, and annual reports detailing research findings with client-specific implications and recommended actionsChief advisor and liaison between IT, Engineering and Research Departments coordinating the design, development, testing and implementation of proprietary system with on time, in budget, product delivery to clientDesigned and developed training modules for new Research Department employees to ensure technical competence and understanding of customer requirements resulting in maintaining 100% client satisfaction as project and contract size doubled in less than a yearCreated and directed mentor program, reducing by 40% the average on-boarding time for new team members

Washington D.C. Metro Area

Conducted open source research on targeted topics for commercial and government clients including: area and country studies, due diligence, market research, technology tracking, and topics of national security interestsAnalyzed, evaluated, and summarized collected data in a clear and concise manner resulting in consist positive client feedback and contract renewal

Bachelor'S Degree, Political Science

Master’S Degree, Msed. Tesol