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- Managed and developed relationships with 18 fitness and wellness brands (450+ individual locations), focusing on customer satisfaction and long-term partnerships.- Negotiated SaaS and Merchant Services upsells, renewals, and additional services with executive leadership, generating $2 million annually in ARR upsells.- Identified and pursued new business opportunities, leveraging market insights and industry trends to drive growth.- Collaborated with cross-functional teams, including product development, marketing, and customer support, to deliver tailored solutions and enhance client value.- Conducted regular performance reviews and strategic planning sessions with clients to align on business goals and optimize service delivery.- Implemented account management best practices, resulting in a 20% increase in client retention and a 15% improvement in customer satisfaction scores.- Utilized CRM tools and analytics to track account performance, identify growth opportunities, and streamline sales processes.- Achieved and exceeded quarterly sales targets, consistently ranking in the top 10% of the sales team.

- Oversaw membership, product, and service sales, along with day-to-day operations for 18 locations within the Orange County market.- Managed a team of 20 direct reports and over 600 indirect reports, fostering a culture of high performance and accountability.- Responsible for achieving $450 million in top-line revenue while effectively controlling labor, facilities, and cleaning costs.- Developed and implemented strategic plans to drive membership growth, enhance customer experience, and maximize revenue.- Conducted regular performance reviews and provided coaching and development to ensure team members met and exceeded targets.- Analyzed market trends and competitor activities to identify opportunities for growth and differentiation.- Implemented cost-saving initiatives, reducing operational expenses by 10% without compromising service quality.- Established and maintained strong relationships with key stakeholders, including vendors, community partners, and corporate leadership.- Achieved and maintained high member satisfaction scores, contributing to a 15% increase in member retention.- Led the successful launch of new programs and services, resulting in a 25% increase in ancillary revenue.

Responsible for all day to day sales & operation for 24 locations within 4 states throughout the NY, NJ, VA, and FL territories

Multi-unit leadership for 13 locations within the North Orange County market.

- Led and motivated a team of over 40 sales associates to consistently exceed company goals in computer hardware, software, home audio, and video sales.- Acted as a keyholder, responsible for opening and closing the store, ensuring operational efficiency and security.- Created and managed employee schedules to optimize coverage and productivity.- Conducted monthly and annual performance reviews, providing constructive feedback and setting clear performance objectives.- Developed and implemented sales strategies to drive revenue growth and enhance customer satisfaction.- Analyzed sales data and market trends to identify opportunities for improvement and expansion.- Trained and mentored team members, fostering a culture of continuous learning and professional development.- Collaborated with marketing and product teams to ensure effective promotions and product launches.- Successfully increased sales by 20% year-over-year through targeted sales initiatives and effective team management.- Recognized for outstanding leadership and consistently achieving top sales performance within the region.