Camelia Ramsay Email & Phone Number

Florence, It

Florence, It

• Managing the overall communication strategy in both English and Italian.• Developing and executing digital marketing plans for new and historically renovated apartment acquisitions across Venice, Milan, Florence, and Rome.• Overseeing copywriting and content curation to ensure engaging and consistent messaging for these properties in line with the brand kit & tone of voice.• Collaborating with partners and managing strategic partnerships in major Italian cities to promote these projects effectively.

The recent partnership between Views on Venice - the leading company in the Venetian luxury real estate market - and the renowned Florentine architect studio ArchFlorence - created & launched on the international market the new brand: 'Dimora Italia' in the following cities:• Venice• Milan• Florence• Rome (& Naples - coming soon!)Composed of a selection of refined apartments, Dimora Italia is elegant and timeless, characterised by a contemporary design representing 'The New Classic in the Hospitality industry in Italy'. This role includes overseeing the entire guest experience, from pre-arrival coordination to post-departure follow-up as well as providing personalised concierge services:• Manage clients via phone, email and general correspondence (OTA) both before and after their stay, in addition to overseeing and handling operational applications.• Conduct all check-in/out procedures with data export to Avantio (PMS).• Personalize each guest's arrival & stay experience with tailored itineraries to highlight hidden gems & the true essence of Italy whilst responding to queries and handling needs & special requests.• Collaborate with other departments to ensure smooth service and complete guest satisfaction, as well as preparing reports on malfunctions to be reported.

Florence, Tuscany, Italy

Hand-crafted floral cakes for weddings, celebrations & private events in Tuscany - based in Florence, Italy. (www.cameliascakes.com)Born from a childhood passion which eventually turned into an on-going business through which I have catered for many special events. My cakes reflect the beauty of nature and the zest for life as they bring together families, friends and loved onesAll flowers are edible and delicately piped with a soft flavoured buttercream - unless clients prefer to use fresh flowers as decoration. Each cake is unique, custom designed and elegantly different.

Geneva, Switzerland

• Write engaging copy for property descriptions, newsletters, and promotional materials, ensuring consistency in tone and voice.• Create high-quality content for various online platforms, including the website, social media, and newsletters, highlighting unique villa features and experiences.• Analyze website and social media performance metrics using tools like Google Analytics and social media insights to refine marketing strategies & expand reach.• Support the development and execution of the Instagram strategy to promote villas, engage followers, and grow the audience.• Assist in selecting and showcasing the finest private rental villas for inclusion in newsletters and marketing campaigns.

Throughout my university studies in Surrey, I had the opportunity to work various shifts at a nearby luxury hotel, where I gained a solid understanding of the fundamentals of front desk operations and guest services.• Guest Relations: conducted guest check-ins/outs & payments with export of customer data to Operamanagement software • Reservations & Bookings: handled phone, online, and in-person reservations / confirm and modify reservations as needed.• Administrative Duties: calculated monthly tourist tax & maintained accurate guest records and ensure confidentiality. Process payments, including handling cash, credit card transactions & billing. • Communication: coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. Manage overall communications & reviews across booking channels (PlumGuide, Marriott International, VRBO, Airbnb, Booking.com, Oliver’s Travels..)• Miscellaneous: provided luxury concierge service & maintained a positive and professional demeanor, even in high-pressure situations.

Mossel Bay, Western Cape, South Africa

I learnt the basics surrounding film production, editing and post production by shadowing industry professionals and creating short films geared towards wildlife conservation and environmental issues whilst taking part in voluntary conservation activities alongside the White Shark Africa team. Conducted research in predator/prey behavioural strategies to create a short documentary of South African birds & the human impacts on the bee-keeping Industry

London, England, United Kingdom

• Created a promotional video for the 2018 launch of the London Motor Show at the ExCeL exhibition centre in London, showcasing event highlights and generating pre-event excitement.• Edited digital content aligned with the London Motor Show’s branding, ensuring consistency across marketing materials.• Assisted throughout the event, including managing logistics and supporting special guests Richard Hammond and James May to ensure a seamless experience for both the guests and attendees.

London, England, United Kingdom

• Gained foundational knowledge of PR operations, assisting with daily tasks such as managing press materials, send-outs, and media relations.• Coordinated sample management and logistics, ensuring the timely delivery, organization, and tracking of promotional items for clients.• Worked across a variety of creative styles and brands, supporting both client-specific and agency-wide initiatives.• Guided the launch of store openings for WEEKDAY and Ace & Tate, providing support to the creative team during showroom setups and PR events, contributing to successful brand activations.• Learned to use Excel effectively to keep the workspace organized, especially when managing inventory for clothing brands.

Tuscany, Italy

Growing up in a family-run agriturismo, I have gained invaluable hands-on experience in the hospitality and agricultural sectors. This role involved a multifaceted approach to operations, customer service, and sustainable farming practices, providing me with a deep appreciation for local culture, food, and nature. I developed an eclectic, go-for-it character, assisting wherever needed across the property, from collaborating with family members in the kitchen to create traditional Tuscan menus, to providing personalized recommendations for local experiences, including winery visits and tours of the picturesque Chianti region.Through years of active involvement, I have developed a unique blend of hospitality and agricultural knowledge that informs my approach to service. Additionally, I am dedicated to promoting sustainability and local heritage in all aspects of the agriturismo experience, ensuring that our guests connect with the rich traditions and natural beauty of the region.

Master In Brand Design & Management: Food, Wine & Tourism, Business, Management, Marketing, And Related Support Services (Florence/Barcelona)

Service Design, Brand Identity/Strategy, Hospitality Marketing and Innovation, International Wine business, Product Development.

Bachelor Of Arts - Ba, 1:1

Activities and Societies: RHUL Polo soc RHUL Tennis soc Modules include: Modern European Philosophy, Epistemology & Metaphysics, Political.

Short Course, Consumer Culture Theory (Cct)

The course describes key theories from the fields of consumer research, sociology, social theory, cultural studies, material culture.

Short Course, Spanish Language And Literature, C1 Level

High School Diploma, Liceo Scientifico