Camellia Scott Email & Phone Number

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

-Built and maintain a thriving community that caters to resident service needs and expectations, establishing and maintaining a 4.5-5.0 SatisFacts survey rating.-Motivate, engage and coach office and service team to effectively market, lease and operate at all levels.-Managed the physical and financial performance of the property in accordance with the established budget. Reduced budget expenses by 10% for two quarters.-Harness social media to engage potential residents,… Show more -Built and maintain a thriving community that caters to resident service needs and expectations, establishing and maintaining a 4.5-5.0 SatisFacts survey rating.-Motivate, engage and coach office and service team to effectively market, lease and operate at all levels.-Managed the physical and financial performance of the property in accordance with the established budget. Reduced budget expenses by 10% for two quarters.-Harness social media to engage potential residents, resulting in 95% occupied and 100% pre-leased.-Listen respectfully to tenant complaints, promptly making improvements and/or recording suggestions when appropriate, reducing resident turnover.-Schedule, supervised, and oversaw major CAPEX projects, ensuring billing hit per schedule to avoid accruing with accounting department. Show less

Chantilly, Virginia, United States

-Served as the Property Manager for two properties comprised of 830-units. -Responsible for managing all yearly CAPEX projects and designed unit renovations. -Improved resident retention ratio from approximately 45% to an average of 82% or greater, through dedicated renewal procedures.-Trained leasing staff on Fair Housing Laws, on-site procedures, leasing techniques, and other industry related topics.-Managed and maintained occupancy at 95% and 100% pre-leased… Show more -Served as the Property Manager for two properties comprised of 830-units. -Responsible for managing all yearly CAPEX projects and designed unit renovations. -Improved resident retention ratio from approximately 45% to an average of 82% or greater, through dedicated renewal procedures.-Trained leasing staff on Fair Housing Laws, on-site procedures, leasing techniques, and other industry related topics.-Managed and maintained occupancy at 95% and 100% pre-leased by monitoring notice to vacate, skips, and early termination.-Focused on sales and rentals by maintaining the property and ensuring it is aesthetically manicured.-Partnered with marketing teams to attract new residents and by providing excellent customer service that contributes to the living experience of our residents.-Analyzed, prepared, and managed the operational budget of the community to improve profitability.-Managed month-end reporting which includes; reversal charges, write offs and final account statements. Reports were submitted to ownership. Show less

Fairfax, Virginia, United States

-Responsible for managing a portfolio of condominiums and homeowners associations. -Tracked, monitored and scheduled contractors for monthly renovation projects.-Communicated with the Board of Directors, owners and residents on a daily basis, anticipating their needs, questions, and managing their expectations.-Managed, tracked and oversaw successful and smooth transition during new acquisitions and portfolio takeovers.-Prepared annual operational budgets and… Show more -Responsible for managing a portfolio of condominiums and homeowners associations. -Tracked, monitored and scheduled contractors for monthly renovation projects.-Communicated with the Board of Directors, owners and residents on a daily basis, anticipating their needs, questions, and managing their expectations.-Managed, tracked and oversaw successful and smooth transition during new acquisitions and portfolio takeovers.-Prepared annual operational budgets and provided all monthly financial reports to investors and Boards.-Evaluated and negotiated service contracts.-Travelled to all properties for weekly site inspections. Show less

Herndon, Virginia, United States

-Prepared an annual operating budget, collect all possible income, and control all expenses within the guidelines of the budget. Reviewed and analyzed monthly statements and report any variance.-Completed market surveys and maintain a current knowledge of the local market. Responsible for all advertising and promotional activities.-Presented lease and lease renewals at the highest possible rental rates. Provide superior customer service. Continually inspect the Community and… Show more -Prepared an annual operating budget, collect all possible income, and control all expenses within the guidelines of the budget. Reviewed and analyzed monthly statements and report any variance.-Completed market surveys and maintain a current knowledge of the local market. Responsible for all advertising and promotional activities.-Presented lease and lease renewals at the highest possible rental rates. Provide superior customer service. Continually inspect the Community and implement an ongoing maintenance and improvement plan.-Developed and supervised an ongoing training program for all on-site Associates.-Income collection, including maintaining accurate resident records. Updated on a daily basis all rents, deposits and associated lease fees received from residents. Issued appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).-Reviewed all water accounts to verify that all residents are paying their water bills in a timely manner.-Maintained positive customer relations attitude.-Physically inspected property when on grounds, picks up litter and reports any service needs to maintenance staff. Also inspected move-outs and vacancies as needed.-Was experienced and knowledgeable of all phases of leasing and resident retention. Greeted prospective clients, showed community and performed leasing duties as needed.-Answered and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.-Maintained awareness of local market conditions and trends.-Contributed ideas to Manager for marketing community and improving resident satisfaction. Updated required reports concerning move-out notices, activity, etc., on a daily basis and provided information to leadership. Show less