Camelot Brooks, Ccep Email & Phone Number

Carmel, Indiana, United States

Carmel, IN

• Collaborate with external and internal partners to develop and execute the overall compliance program to ensure adherence to regulatory requirements.
• Manage the identification and resolution of issues, tracking identified issues to ensure remediation efforts are completed in a timely manner by the appropriate stakeholders and validating completion where corrective.
• Compliance oversight and value-added assistance with all processes, procedures and standards with a focus on SSAE18, NERC, FERC and NAESB.
• Provide advanced support in preparation for third-party assessments of industry regulatory compliance.

Fishers, IN

• Management and oversight of First Data Education program and processing platform
• Advisor on system change implementation for Regulatory and Compliance: Research and interpret changing regulatory guidance as well as independent risk assessments with new or existing products/strategies (HEA, Reg Z.
• Excellent Project Management skills: Manage the identification and resolution of issues within our loan management system, tracking identified issues to ensure remediation efforts are completed in a timely manner by.
• Manage training and education program in observance to changes within regulatory environment

Fishers, IN

• Process Capability Analysis for multiple business areas
• FMEA (Failure Mode and Effects Analysis) and Risk Assessment of existing and proposed processes
• Creation and implementation of test programs and work instructions: Review, approve and draft forms of customer communication (e.g. letters, scripts, online messaging); Audit communication to ensure compliance with.
• Excellent Project Management skills: Manage the identification and resolution of issues within our loan management system, tracking identified issues to ensure remediation efforts are completed in a timely manner by.
• Advisor on training materials and business implementation for Regulatory and Compliance: Continuously seek to enhance testing/monitoring programs through process improvement initiatives; Provide regulatory guidance and.

Indianapolis, Indiana Area

• Managed large-scale projects across multiple business areas with significant business impact: Orchestrated the launch of the “Reply Yes” automation project which increased through put by 290%
• Developed project plans and associated documentation utilizing Document/Process Change Control
• Authored and implemented new hire training and work instructions
• SME (Subject Matter Expert) for the Customer Resolution Services department to multiple business areas and external auditors
• Led 20 staff members whose primary functions included web chat customer service, email and text forbearance processing, and quality auditing: Increased team productivity by 90% and improved quality metrics by 68%.

Indianapolis, Indiana Area

• Designed and optimized reports that monitored KPI’s (Key Performance Indicators) such as turn-around time, through put and error rate
• Created and presented monthly management review for the executive team that highlighted Key Business Metrics for the Customer Resolution Services department
• Developed new reports and provided training
• UAT (User Acceptance Testing) for system updates that impacted the Customer Resolution Services department
• Proven track record in Process Improvement and Development: "House Holding" correspondence project; customer Web Chat implementation; 36 month forbearance control report and system update project
• SME (Subject Matter Expert) in regulatory due diligence requirements and servicing procedures for student lending

Indianapolis, Indiana Area

• Counseled delinquent student loan borrowers utilizing Effective Listening Techniques while displaying a strong working knowledge of multiple loan programs
• Understood complex rules and regulations pertaining to student loan servicing
• Educated customers in the variety of repayment and postponement options available on federal student loans
• Conducted live side-by-side Coaching during new hire Onboarding
• Proven track record in loan default prevention: Ranked in the top 10% of the Customer Resolution Services department in dollars resolved thirteen consecutive months running

• Designed marketing materials to be used for local special events
• New hire on-boarding in serving, carside to go, food expedition and hosting

• Primary point of contact between Brenner Design and manufacturers’ representatives
• Negotiated terms and contracts with new manufacturers
• Created client proposals and manufacturer purchase orders in Quick Books
• Designed and implemented a new the company website
• Coordinated shipping arrangements, delivery and installation of all furniture, fixtures and equipment through attention to detail and precise organization
• Selected interior finishes for corporate, higher education, banking institutions and residential clients

I developed and updated department websites for faculty members and the IT Helpdesk website. I worked closely with the faculty clients to develop a site that fulfilled their needs and expectations for their department. I aided faculty through use of technology classrooms, Novell set up and troubleshooting and other technology related problems.

Bachelor Of Arts, Computer Science

Activities and Societies:  Information Technology Associates Program  Delta Gamma Officer, 2001 - 2004  Women In Computer Science Member

High School Diploma, Computer Science