Camelot Brooks, Ccep Email & Phone Number

Carmel, Indiana, United States

Carmel, In

• Collaborate with external and internal partners to develop and execute the overall compliance program to ensure adherence to regulatory requirements. • Manage the identification and resolution of issues, tracking identified issues to ensure remediation efforts are completed in a timely manner by the appropriate stakeholders and validating completion where corrective action has been taken • Compliance oversight and value-added assistance with all processes, procedures and standards with a focus on SSAE18, NERC, FERC and NAESB.• Provide advanced support in preparation for third-party assessments of industry regulatory compliance.

Fishers, In

• Management and oversight of First Data Education program and processing platform• Advisor on system change implementation for Regulatory and Compliance: Research and interpret changing regulatory guidance as well as independent risk assessments with new or existing products/strategies (HEA, Reg Z, Reg B, Reg E/NACHA, Reg P/GLBA, OFAC, UDAAP, SCRA, TCPA, BSA/AML and FCRA); Provide compliance guidance relating to audit/examinations, policy and procedure adherence, and project development and execution• Excellent Project Management skills: Manage the identification and resolution of issues within our loan management system, tracking identified issues to ensure remediation efforts are completed in a timely manner by the appropriate stakeholders and validating issues where corrective action has been taken • Manage training and education program in observance to changes within regulatory environment

Fishers, In

• Process Capability Analysis for multiple business areas• FMEA (Failure Mode and Effects Analysis) and Risk Assessment of existing and proposed processes• Creation and implementation of test programs and work instructions: Review, approve and draft forms of customer communication (e.g. letters, scripts, online messaging); Audit communication to ensure compliance with applicable laws and regulations• Excellent Project Management skills: Manage the identification and resolution of issues within our loan management system, tracking identified issues to ensure remediation efforts are completed in a timely manner by the appropriate stakeholders and validating completion where corrective action has been taken • Advisor on training materials and business implementation for Regulatory and Compliance: Continuously seek to enhance testing/monitoring programs through process improvement initiatives; Provide regulatory guidance and process development expertise as well as independent risk assessments with new or existing products/strategies (HEA, Reg Z, Reg B, Reg E/NACHA, Reg P/GLBA, OFAC, UDAAP, SCRA, TCPA, BSA/AML and FCRA)

Indianapolis, Indiana Area

• Managed large-scale projects across multiple business areas with significant business impact: Orchestrated the launch of the “Reply Yes” automation project which increased through put by 290%• Developed project plans and associated documentation utilizing Document/Process Change Control• Authored and implemented new hire training and work instructions• SME (Subject Matter Expert) for the Customer Resolution Services department to multiple business areas and external auditors• Led 20 staff members whose primary functions included web chat customer service, email and text forbearance processing, and quality auditing: Increased team productivity by 90% and improved quality metrics by 68%; Cultivated a team environment that retained the top performing 90% of the team; Deployed an incentive program that led to improved morale, accuracy and efficiency

Indianapolis, Indiana Area

• Designed and optimized reports that monitored KPI’s (Key Performance Indicators) such as turn-around time, through put and error rate• Created and presented monthly management review for the executive team that highlighted Key Business Metrics for the Customer Resolution Services department• Developed new reports and provided training• UAT (User Acceptance Testing) for system updates that impacted the Customer Resolution Services department• Proven track record in Process Improvement and Development: "House Holding" correspondence project; customer Web Chat implementation; 36 month forbearance control report and system update project• SME (Subject Matter Expert) in regulatory due diligence requirements and servicing procedures for student lending• Owner of BRP (Business Resumption Plan) for Disaster Recovery for the Customer Resolution Services department• Root Cause Analysis of internal and external complaints against the Customer Resolution Services department and CAPA (Corrective Action/Preventative Action) creator for substantiated complaints• Quality Auditor

Indianapolis, Indiana Area

• Counseled delinquent student loan borrowers utilizing Effective Listening Techniques while displaying a strong working knowledge of multiple loan programs • Understood complex rules and regulations pertaining to student loan servicing• Educated customers in the variety of repayment and postponement options available on federal student loans • Conducted live side-by-side Coaching during new hire Onboarding• Proven track record in loan default prevention: Ranked in the top 10% of the Customer Resolution Services department in dollars resolved thirteen consecutive months running

• Designed marketing materials to be used for local special events• New hire on-boarding in serving, carside to go, food expedition and hosting

• Primary point of contact between Brenner Design and manufacturers’ representatives• Negotiated terms and contracts with new manufacturers• Created client proposals and manufacturer purchase orders in Quick Books• Designed and implemented a new the company website• Coordinated shipping arrangements, delivery and installation of all furniture, fixtures and equipment through attention to detail and precise organization• Selected interior finishes for corporate, higher education, banking institutions and residential clients• Valued team member on the following projects: The New Indianapolis Airport, Conrad Tower Indianapolis, The National Bank of Indianapolis, The Broadbent Company Headquarters, Indy Parks and Recreation and the Maurer Residence

I developed and updated department websites for faculty members and the IT Helpdesk website. I worked closely with the faculty clients to develop a site that fulfilled their needs and expectations for their department. I aided faculty through use of technology classrooms, Novell set up and troubleshooting and other technology related problems.

Bachelor Of Arts, Computer Science

Activities and Societies:  Information Technology Associates Program  Delta Gamma Officer, 2001 - 2004  Women In Computer Science Member

High School Diploma, Computer Science