Chris Peterson Email & Phone Number

Seattle, Wa, Us

Kirkland, Washington, United States

Greater Seattle Area

Creates effective content for published and digital platforms. Handles all aspects of video production. Provides small and medium-sized organizations IT design and support.

Seattle, Washington, United States

Managed marketing, operations, and IT support for a small commercial and residential electrical contracting company.

Greater Seattle Area

Managed the technical aspects of marketing, sales, and content production. Utilized data to identify channel and audience traits, track conversion, and determine strategy.Wrote sales training, marketing, and general operations manuals, including writing and editing Leisure Care employee handbook.Utilized JavaScript and Adobe Acrobat to automate the creation, branding, meta-tagging, and organization of marketing content and operational materials for 36+ locations.Managed organization, storage, and licensing of all media content including images, music, video, and fonts. Worked directly with licensing agencies and foundries.Implemented hospitality back-end using Ubuntu on AWS Lightsail.Managed Google and Marchex call-tracking systems; provisioned phone numbers, created phone trees, and managed user ACLs.

Greater Seattle Area

Selected by C-level stakeholders to develop a new memory care product utilized by Leisure Care retirement communities nationwide. Collaborated with cross-functional stakeholders to identify program needs and requirements. Secured domain experts (doctors, nurses, nutritionists, clinical interior designers, and others) to contribute to the product, leading to increased revenue and the addition of seven new communities.Served as IT Consultant to all new locations, existing locations, and the company’s additional corporate endeavors.Implemented transition to SharePoint intranet: collaborated on design, led content management/categorization, and dramatically increased accessibility of information.Implemented Intelity, an in-room, mobile hospitality application enabling residents to request services - a first in the industry.Transitioned enterprise to Cisco Unified Communications telepresence platform from end-of-life Nortel/Avaya VoIP system; reducing travel between home office and 35+ sites, saving $100k/year in travel costs.Researched, procured, and implemented licensed music systems – avoiding fines from BMI, SESAC, ASCAP and RIAA.

Greater Seattle Area

Led Information Technology department of five. Managed all tech support, systems administration, IT audits, budgeting, and inventory/equipment for 2500+ employees across 36 North American locations.Recruited, hired, and managed performance for full-time and temporary IT staff. Mentored direct reports, one of which now serves as VP.Resolved company-wide critical systems breach and implemented preventative measures.Transitioned from regional ISP/phone providers to one managed provider, saving $50k+/year.Created implementation plan to deliver complimentary WiFi to each resident, eliminating network redesign costs for each new community and saving thousands of dollars and hours.Implemented Kaseya MSP ticketing and remote management software for 700+ workstations, ensuring real-time updates, diagnostics, and protection.Developed “sales center in a box,” a plug-and-play set of security appliances, routers, handsets, and laptops configured to provide immediate, secure IT services to field sales teams in a single, shippable Pelican case.Negotiated reseller status and site colocation for with remote public utility ISP, saving organization $4k/month in backup & recovery hosting costs.Managed enterprise agreements (Microsoft, Dell) and telecom service agreements across 36+ locations.Maintained and updated large MPLS/SD-WAN environment.Designed and built-out MDFs and IDFs, including structured wiring, racks, equipment, and power management.Installed, configured, and maintained a variety of systems including desktop PCs; servers; printers and MFPCs; point-of-sale endpoints and servers; TV distribution systems and channel injectors; WiFi access points (Cisco, Ruckus, Aruba, Aerohive, Meraki, etc.); VoIP equipment (Cisco, Avaya/Nortel); analog PBXs and PSTN lines, emergency alert systems (wired and wireless); CCTV systems; IoT systems and devices; digital signage and content servers.