Responsible for day-to-day operations including purchasing, inventory, dispatch, resource allocation, and overall project management.Create proposals, solution designs, customer training documents, pricing tools, & budgets.Develop strategic relationships with partners, vendors, and clients. Oversee staff development and training.

Phone system and Voicemail system installation. Administration and End-User training. Voice and Data structured cabling and network setup. Project management and consulting.

Acted as a broker to provide customers the right voice and data network services for the best price from the major carriers: Telus, Bell, Allstream, and Shaw. Services included PRI, ADSL, T1, E10-E100, MPLS, and analogue lines.Managed a portfolio of accounts and developed new clients.

Provided full project management for new systems, installations and cutovers, from the design stage, to programming, to implementation, to training and completion. Trained and supervised new technicians in voice/data applications, telephony, cabling and customer service.