- Use Dialpad to assist patients within care program with onboarding procedures, scheduling appointments and booking travel arrangements- Coordinate with Clinicians, Therapists and other customer representatives through Teams to properly place patients in the right health care programs - Data entry through TherapyNotes on patient's status, prescribed medications and personal information- Create social media posts through Canva, tailored for Instagram, Facebook or X - Use Hootsuite to schedule posts and track their engagement analytics- Work with Social Media Coordinator to develop ideas for social media interactions centered around mental health

• Develop and curate articles centered around the Buffalo Bills through opinion pieces, statistical analysis or story based writing• Keep up to date with player transactions, salary cap happenings and general team news• Post opinion pieces regarding the team's games played and roster transactions.• Accurately sourced work and effectively researched topics.• Weekly sports betting props, informing audience on statistical trends and giving informed advice• Formatted articles, blogs and webpages with HTML, photos and infographics

- Collect player data for Pro Football Focus during the 2022-2023 College Football season- Inputted data on player positioning, role on each play, player stance and penalties- Track play results through yards gained, down and distance, adn players involved with each play- Sharpen football knowledge through learning player positioning and sudying game film to collect data

- Tailor call-out lists for other representatives, follow upon booked appointments and screen jobs already booked- Sell membership contracts to new customers to keep company as primary provider for all their service needs.- Assist call takers in booking jobs, answering customers questions and ensuring employee productivity- Use Service Titan to book jobs correctly, look up customer/location information- Take inbound concern calls from customers and resolve them through providing technical information and scheduling updates- Retain product knowledge to offer advice to customers and book jobs accordingly- Ensure the team is meeting metrics as set by company standards- Assist with CCR questions and training- Daily reporting in Excel- Coaching including weekly check ins and monthly reviews- Manage and Distribute emails in the Shared Account- Manage Answering Service messages and overflow.- Field Concerns for call takers- Monitor Dialpad and ST to obtain additional phone coverage when necessary- Manage Podium reviews both negative and positive in a timely manner- Engage and Drive team motivation via TEAMS and emails to call takers

- Assist customers in creating and printing their wager tickets, making sure their betting needs were met- Walk guests through different betting markets, guiding them through how markets function and ensure procedural clarity- Checking associates money till to ensure books are balanced and correct- Settling customer disputes in regards to service expectations not met, employee/other patron behavior and confusion about their wagers- Complied with state and federal wagering policies, company profit objectives and communication goals- General customer service, helping guests: understand basics of betting, set up their online accounts, find their way around sportsbook and Phoenix Suns arena- Developed written reports of daily activities, including lost betting slips, customer disputes, productivity reports and wagers placed exceeding $2000

• Built daily and weekly itineraries for the team and staff to follow during Training Camp.• Negotiated comped and discounted team meals from catering companies and chefs around the valley in exchange for social media promotion.• Set up and broke down meeting rooms for staff and position groups.• Organized team photo day and made sure all players were photographed and dressed appropriately.• Maintained a database of the entire roster that included statistics, personal biography, and achievements. •Managed the Arizona Rattlers social media accounts including Instagram, Twitter, Snapchat, and Facebook.• Negotiated sponsorships for Rattler's social media posts.• Captured professional quality photos of players and coaches with a Canon Rebel T6. Edited photos using Photoshop and Lightroom. • Worked closely with the Media Director, players, and coaching staff to film entertaining videos of practices, workouts, locker room interactions, and football equipment.• Posted videos (including Snapchat stories, Instagram stories and reels) and photos on all social media platforms and the team’s website. • Monitored social media trends and strategized to always keep our content fresh and appealing. • Interacted with fans to increase engagement and following across all social media platforms. • Write press releases for the team’s website and collaborate with the Media Director to create player biographies for the team media guide and programs.

-Assisted with game operational setup and management of all aspects at the AFL Venues-Work with staff to execute games and events- Assist with merchandising, sales, operations, ticketing, customer service, outreach, and event planning, while enhancing fan experience- Report to coaches, training staff. ticketing managers and players