Moving into my role as Head of Online and Apps, I've been given a fantastic opportunity to look after all customer facing channels and build out a strategy for product teams and our move towards a more integrated mobility platform. The first leg of this journey has been focused on ensuring product teams establish a commercial as well as customer centric mindset to ensure we continue to sustainably deliver value to our customers. The outlook is promising with a 6X improvement in revenue in just over 6 months and more ambitious goals on the horison.

"Too many opportunities, too little time" describes my day to day at A2B Australia. Joining the company as a Senior Product Owner shortly after a new CTO was brought in, I stood up the first agile team as part of a larger technology transformation. 2 years down the track and we have 10 squads leading innovate products in the on-going struggle with Uber and other Rideshare companies.

My role at Hypothesis is broad, encompassing Product Owner, Scrum Master and analysis skills to ensure the right solutions are delivered well.I work with a fantastic team of energetic and talented individuals that often push the boundaries of what is thought possible. I find myself diving deep into my toolkit and experience to solve problems daily whilst continuing to "up my game" with industry best practices in digital solutions.

In a four week period, I worked closely with Product Owners to facilitate and develop Business Cases for critical projects. These included:1) A Procure-to-Pay solution to replace a highly manual and error prone process2) A Business Process Management Workflow solution to provide mobile approvals3) An Information Management solution to leverage existing data for better decision making• Key responsibilities included:• Business Case Development• Peer Quality Review• Product Owner Coaching• Vendor Engagement

• Line management of other managers• Development of an organisational change initiative for Agile delivery practices• Accountability for the delivery of strategic projects• Management of project commercials• Structuring of delivery teams and contracts• Coaching of lead consultants• Management of the team's performance with appropriate censure and praise • Building self-organising, cross-disciplined, implementation teams• Recruitment• Building relationships with project executives• Breaking down and solving complex organisational and technical problems• Developing customer centric designs focused on user experience• Creation of high level insights and recommendations to stakeholders for better decision making• Effectively manage change and challenges through expectation management, planning and prioritisation• Developing flexible delivery framework and training client teams in Scrum, Agile and UX practices• Establishing continuous delivery processes and automated testing for improved quality and faster production releases

• Line management of other consultants (four)• Development of an organisation change initiative for Agile delivery practices• Accountability for the delivery of large projects (up to 13 resources) with multiple teams• Facilitation of large requirements gathering workshops• Structuring of delivery teams• Coaching and mentoring of lead consultants• Management of the team's performance with appropriate censure and praise • Project planning and scoping for analysis, development and testing• Effective risk and issue management• Aligning multiple delivery streams including change management and security• Complex systems analysis, data analysis and interface design• Business Case definition and benefits mapping• Financial product, channel and support design• ARIS business process modelling• Training client teams in Business Analysis and defining customised tools and methods• Managing and conducting systems, integration and user testing • Technology choice and tool selection, integration and configuration• Development of Management Information Systems (MIS) and BI reporting• Business Unit change management and training• Integration linked strategic functions (i.e. product cross-sell)• Coordinating technical and business teams (across regions and internationally) to solve complex problems and deliver strategic solutions• Understanding market and customer insights and integrations these into the solution design to improve adoption and usage• Creation of high level insights and recommendations to stakeholders for better decision making• Effective management changes and challenges through expectation management, planning and prioritisation• Developing flexible delivery framework and training client teams in Scrum, Agile and UX practices

• Project planning and scoping for analysis, development and testing• Risk and issue identification and resolution• Business process modelling• Facilitation of requirements gathering workshops• Training Project Managers in PRINCE2 delivery methods• Project assurance across 20 projects• Business and functional requirements definition• Systems analysis, data analysis and interface design• Planning and conducting systems, integration and user testing • Change management and training