• Support Trips (Umapped), Flight Centre’s customer itinerary solution and Trip Publisher, the consultant interface to this solution• Day to day triaging of customer and consultant system issues• Administrator of Trip Publisher environment for AU & NZ• Change lead for any new feature or function of Trip Publisher and rolling it out to consultants• Trainer of Trip Publisher application• Moderator of Trip Publisher Support Portal• Moderator of Trips Workplace page• Tester for any new features, functions or resolutions of fixes• Video filming, product, editing and starring in promotion and training material for internal use

• Promote expertise with a focus on the implementation of change• Support the business wide program and project change activities• Provide coaching/support for area leaders, team leaders to prepare for and support operational & system change, as well as front end consultants• Delivery of training & on-ground support• Effectively engage the business, from Consultants all the way up to Nation Leaders

2nd level support for multiple applications including:o Client (Ledger Tool)o Quickdox (Invoicing Tool)o Universal Desktop, Galileo Desktop & Focalpoint (Galileo GDS Systems)o Quicktrip (Domestic Air Booking Tool)o ECA (Electronic Customer Acceptance)o Price Beat Portalo Oasis (air line ticketing system)

Internal inbound call centre for Flight Centre Centre Travel Group to resolve level 1 technology issues and escalation of level 2 & 3 technological issues to appropriate departments with Flight Centre Technology

• Providing a seamless, one stop travel service whilst ensuring 100% customer service.• Work efficiently to achieve targets and sales figures.• Produce & provide professional & accurate quotes, itineraries & travel documents.• Meet & exceed client expectations