Cameron Baumgardner Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, United States

Denver, Colorado, United States

• In-bound tenure leader for the Northeast region, consulting stakeholders on the performance of 6,630 properties across 10 states.• Analyzed listing booking performance and market trend data using internal data platform, Salesforce, and Excel to provide profit-driven recommendations.• Partnered with the Revenue Management Team to revamp Eroding Minimum Night strategy templates, resulting in increased rental revenue.• Exceeded company and team SLAs and KPIs with a CSAT score of 4.65 stars out of 315 reviews.• Developed training material for future Advisors, including Case Guidance, Not Enough Bookings, and the Minimum Night Rate tool standard operating procedures.• Teamed up with leadership to build weekend work schedules for fellow Advisors.• Collaborated with the Principal on proactive communication strategies targeting key performance metrics, leading to a 14.8% increase in Annual Net Booking Value portfolio-wide.

Denver, Colorado, United States

• Primary outbound proactive manager, focused on revenue enhancements and generating listing optimization advice for 4,296 properties across 12 states and Canada.• Monitored and identified gaps in performance on a large scale, developing cohorts with specific marketing to increase annual revenue.• Led a proactive summer initiative, targeting multiple revenue levers and generating $1.78 million.• Provided consultation to stakeholders and internal teams to master optimization levers, improving and challenging current processes for a better customer experience.• Owned key aspects of rental optimization, sharing market-specific best practices with stakeholders and leading various ad hoc projects.• Developed a new proactive outreach targeting retention for previously resigned listings.• Exceeded goals set by management and surpassed the 10%-12% action rate per quarter.

Denver, Colorado, United States

• Supervised day-to-day operations, implementing workforce management and quality assurance procedures, exceeding department KPIs and OKRs.• Coached associates and advisors, overseeing 50+ employees through individual guidance and small group sessions.• Managed team meetings and trainings to streamline priorities and changes in policy.• Served as the primary point of contact for escalated situations, ensuring 62% retention.• Collaborated with Operations to provide operational efficiencies and insight on internal projects: Guest Communications Pilot, Knowledge Management Trial, and Resignation Pilot.

Denver, Colorado, United States

• Provided an exceptional customer experience using emotional intelligence and problem-solving skills.• Supported stakeholders in a timely and professional manner, addressing concerns related to account management, payments, reporting, basic tax information, performance consultant, listing content, guest communication, partner relations, and more. • Participated in the mentoring program to learn and expand customer service skills.

Clarksville, Maryland, United States

• Worked with the Principal through procedural changes, supplying informative material on new and existing procedures.• Assisted in the organization of support documents, contract updates, mailing of marketing materials, and basic bookkeeping.

Columbia, Maryland, United States

• Assisted SVP with client meetings, cataloged documents, and prepared documentation for all meetings.