Cameron Burrell Email & Phone Number

Chicago, Il, Us

Lake Forest, Illinois, United States

Lake Forest, Il

Buffalo Grove, Il

- Serve as an Agile ScrumMaster in the Software Development group managing the project work for multiple scrum teams- Ensure that the delivery teams practice and maintain the core agile principles of collaboration, prioritization, team accountability and visibility- Organize and facilitate project planning, daily stand-up meetings, sprint reviews, sprint and release planning, functionality demos and other Agile centric meetings- Ensure that the distribution of work remains consistent for all of software delivery for the duration of the sprint - Work closely with Product Development to prioritize projects and gather requirements - Document workflow processes including documenting Agile methodologies at Corptax relating to the software development corporate function

Deerfield, Il

- Worked as the liaison between the Customer Support organization and the Software Technology group as production issues reported by clients are escalated- Managed and maintained support cases and the analysis of the customer impact, development overhead, and potential delivery options- Facilitated communication between the internal technology management group and helped to drive decisions on key items- Managed the entire production hot fix release process including all workflows, escalations, and implementations- Provided analysis of requirements relating to new functionality and new implementations in an effort to provide input/feedback regarding approach and testing- Reported application defects in a detailed and consumable manner

Chicago, Il

- Served as a project manager within the PMO office with a primary focus on IT projects and HR implementations- Managed communication between external resources and internal stakeholders to rollout projects on time- Project planning, deliverable milestones/deadlines, and fluid documentation for all projects - Sought to maintain a level of preemptive communication to anticipate the needs of stakeholders- Determination of project roles of team members, project requirements, and project resource requirements

Chicago, Il

- Responsible for managing and coordinating the release of code to the main internal application. This application is also responsible for the company's frontend business.- Ensure that SDLC processes are being upheld in regards to the change management of our external facing codebase.- Ensure that communication and documentation regarding all releases are upheld. - Serve as the point of contact for communication regarding releases and deployments.- Manage projects outside of the aforementioned release process and work closely with the further development of the PMO office. These projects are mostly related to improvement of the release process.- Serve as a stakeholder in the PMO office to help promote compliance and process throughout the company through researching/implementing industry best practices.- Currently work with: Git, Acunote, Confluence, Jira

Chicago, Il

- Oversaw the project management of the bugs and issues discovered by the Operations Support team. This involved maintaining and escalating the backlog of day-to-day bugs to the appropriate parties as well as investigation of these bugs in order to provide more detailed information for R&D.- Direct interface with critical Call Center issues and critical system issues that affected business in a direct manner and were controlled/maintained/monitored by Ops Support.- Worked on providing continual maintenance of relationships between business leads, R&D, and Operations Support in terms of release cycle process and priority of application fixes.- Investigation of issues that prevented Ops Support from functioning at 100% capacity. This included finding permanent fixes for the issues that have been temporarily fixed by Ops Support yet still remain as critical issues. These issues required legitimate fixes created by R&D and implemented by business. - The above responsibilities represented my primary role, however I still served in the role of a Sr. Operations Support Engineer listed in the previous role information.

Chicago, Il

- Became an integral part of the support of our US/Canada products regarding bank file generation/processing and loan support for those P&Ls.- Fixed errors that arose when internal transactions are processed incorrectly by the system.- Identified, documented, and recommended solutions for bugs, new products, and feature enhancements.- Fulfilled administrator role of Rails console to perform essential technical functions including the releasing of new code into the system, resolution of customer account issues,and emergency system intervention.- Ensured that all business processes, back-end systems, and front-end services were functioning correctly for successful customer product delivery.- Worked closely with every department to resolve issues, perform root-cause analysis, and implement fixes for workaround requests.- Was on-call for critical situations and flexible with work schedule for issues that arose outside of normal working hours.- Trained multiple new Ops Support Engineers on the above responsibilities.- Worked with: PostresSQL, Acunote, Jira, Git, Rails Console, minor Ruby tasks

Chicago, Il

- Maintained systems to ensure successful operation of critical business functions.- Focused on understanding the loan life cycle, transactional logic, and framework of internal finance models.- Oversaw the processing of daily bank return files and settling of customer accounts.- Created/drove bugs to resolve system issues and errors.- Fixed errors that arose when internal transactions that were processed by the system came up.- Reconciled daily bank reports and collections figures, perform checks and balances on system and maintain maximum quality of system.- Worked closely with the internal Call Center to research and resolve escalated customer issues- Identified and drove process and automation improvements.- Worked with: PostgresSQL, Acunote, Jira, Perforce

Sterling Heights, Mi

- Primarily worked as an organizational intermediary between the development staff and the operations staff by communicating the needs of the users to the developers and the process flow of the developers to operations.- Task management and bug management of a three year client side website revamp project for the entire company. Managed tasks/bugs, created documentation for those tasks/bugs, and communicated the way those tasks/bugs should be handled.- Organized and facilitated Quality Assurance testing and implemented the stability of website testing environments.- Became proficient using Oracle 10 database modeling tool (and other database modeling tools) to create tabular based schema diagrams.- Became proficient using LaTex documentation language to create technical documentation.- Used both of the previously mentioned tools/languages to create technical documentation for the aforementioned website project.- Experienced in using the Spring Framework with Hibernate to create programs to run user specified excel workbooks for clients.- Experienced with using Eclipse as an open source version control tool and project management code location.- Became proficient with Windows and Linux based operating systems, all Microsoft Office products, Microsoft Visio, Microsoft Publisher, and all Open Office and Google Document related applications.- Became familiar with Java and SQL languages enough to maneuver and organize code and projects.

Chicago, Il

- Contacted healthcare and non-profit facilities of note in order to figure out what their issues were with recruiting and then offered access to an assortment of recruitment tools for them to be able to bring in top talent to work for them

East Lansing, Mi

- Required to manage the needs of patrons including questions that they have as well as problems they may have with their overall enjoyment of the event- Managed crisis and problems that occur during events in a professional way

Orion, Mi

- Tested fuel injectors and reported back to the regional managers of all General Motors North America. - Provided feedback on injector replacement in an attempt to save GM thousands of dollars in repairs.- Worked closely with service operations manager for fuel injectors.- Participated in other work around the warehouse stocking shelves and organizing parts.