Cameron Johnstone Email and Phone Number
5 years working in the IT industry has taught me the value and importance of attention to detail and excellent customer service. My current and previous positions have given me the opportunity to gain substantial know-how in the field of information technology. I possess a deep and diverse understanding of technology implementations and integrations. Delivering unforgettable end user experiences that improve productivity.TECHNICAL PROFICIENCIESBrowsers: Chrome, Firefox, MS Edge, IEHardware: PCs, Laptops, VoIP Systems, PrintersOperating Systems: Windows 7, 10, XP, VistaProcess Flows & Tracking Tools: Service Now Ticketing SystemSoftware: Office 365, Connected Data Backup, Polycom (VoIP), SnagIt, Adobe Acrobat, Windows IE, Java related technologies (Kronos, Oracle ERP) RSA, Pulse Secure, Cisco Any Connect, Microsoft OneDrive, Box Sync, Symantec Ghost
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It Service Desk – Level 2 End User TechnicianZebra Technologies May 2017 - PresentAgoura Hills, Ca- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for onsite and remote users. Excel in asking probing questions, researching, analyzing and rectifying problems.- Single Level 2 Technician in region supporting 250+ users resolving & closing an average of 25 tickets weekly. - Collaborate with Network, Client, and Server & Storage Engineers to resolve complex problems that require escalation. Provide detailed descriptions of issues in trouble ticket system and follow up diligently to ensure swift resolutions.- Support asset management and tracking of all technical devices -
Deskside AnalystAmgen Jan 2013 - Apr 2017Thousand Oaks, Ca- Lead Technician on 2015 & 2016 PC Refresh Project for 9000+ onsite and remote workers routinely exceeding ticket handling.- Led team cross training sessions as Lead Break Fix Technician that included onboarding and mentoring 15 New Hires.- Managed escalations from team members and provided resolutions while supporting 500 US Remote Workers (USRW)- Partnered with Departmental Manager’s Backup Process for terminated employees- Provided mobile device support and remote access technologies including RSA/Pulse Secure -
Post Closer TechnicianBank Of America Oct 2011 - Nov 2012Simi Valley, Ca- Supported refresh, data migration and system re-images using Windows USMT method- Diagnosed and resolved a range of application & peripheral connectivity issues for end users - Supported & maintained hardware upgrades including SDD and RAM, software installs/uninstalls and configuration of programs -
Computer Science AssistantMontclair College Preparatory School Oct 2009 - Jun 2011Van Nuys, Ca- Installed authorized software, drivers, and operating systems for students and faculty- Maintained all output devices including printers, monitors, and AV systems- Organized projects with Professors & Instructors to advance school infrastructures
Cameron Johnstone Skills
Frequently Asked Questions about Cameron Johnstone
What company does Cameron Johnstone work for?
Cameron Johnstone works for Zebra Technologies
What is Cameron Johnstone's role at the current company?
Cameron Johnstone's current role is Progressive thinking problem-solver abreast of ever-evolving technologies with a knack at building team cohesion..
What skills is Cameron Johnstone known for?
Cameron Johnstone has skills like It, It Service Management, It Hardware Support, It Management Software, It Service Delivery, Software, Enterprise Software, Software Installation, Software Implementation, Computer Hardware, Computer Hardware Installation, Hardware Support.
Who are Cameron Johnstone's colleagues?
Cameron Johnstone's colleagues are Will Heyes, Vhm Zebra, Morgan Czerwinski, Petra Křížová, William Scott, Norma Elizabeth Mendez Martínez, Brijesh Yadav.
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Cameron Johnstone
Computer Engineering Graduate From Wentworth Institute Of Technology.Syracuse, Ny -
Cameron Johnstone
Administrative Coordinator At International Monetary Fund • Experience In D1 Athletic Department Marketing • Old Dominion University Alumni • Former D1 College Soccer Player • Customer RelationsBurke, Va -
1gmail.com -
Cameron Johnstone
Washington, Dc1ngc.com2 +186438XXXXX
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