Successfully staffed a new SaaS product team consisting of a CTO, Software Engineers, DevOps, Data Scientists, Product Managers, UI/UX, and QA professionals.Managed a team of recruiters providing guidance and resources to address any hurdles in the recruitment life cycle.Established “Voice of the Candidate” methodologies, capturing insights from engaged talent to evaluate their needs and expectations. This resulted in increased loyalty while strengthening continuous improvement processesBuilt an immense repository of companies, storing a multitude of data points to accelerate talent mapping strategies.Implement targeted nurturing messaging strategies increasing candidate engagement rate to foster strong relationships.Educate executives and senior managers on the recruiting process, hiring best-practices, market trends, and delivery expectations to ensure both parties are in sync.Took ownership of new and current accounts confirming placed candidates are thriving and hiring goals are met.Led trainings on advanced sourcing techniques and emerging tools that were leveraged in the sourcing strategy.Orchestrate new job order and client briefs to confirm all team members understand the requisition and company’s offering.Conduct quarterly evaluations within the firm to identify recruitment and operational processes that needed further optimization.

Lead sourcer for all incoming job requisitions to initiate the pipelining process and setting the foundation for qualified talent.Thoroughly screened candidates to verify their qualifications, preferences, and interests aligned with the company's mission and job requirements.Partnered with technical leaders to define hiring goals, gather role requirements, and address challenges to build effective sourcing strategies, emphasizing quality over quantity.Managed candidates through the entire interview process to avoid communication breakdowns while building and maintaining a trusting relationship.Developed and introduced cutting-edge sourcing techniques to identify qualified candidates inside internal databases and external platforms.Crafted talent pools of curated A-players across different professions to reduce time-to-fill rates.Mentored and trained new recruiters and sourcers to ensure they're accustomed to procedures.Created SOP documentation for recruiters to follow while also growing the company's knowledge base.Drafted eye-catching and transparent job ads to candidates know the exact specifics before applying.

Responsible for providing on-site technical support for over 2,000 users at elementary schools in a Windows and Mac environment.Orchestrated the setup, deployment, and management of new iPads to five elementary schools through Jamf.Performed a district-wide reimage of all student devices to ensure data consistency and potential security threats were removed.Troubleshot and corrected issues in a multi-vendor environment consisting of laptops, workstations, tablets, IP phones, and networking hardware.Conducted inventory audits ensuring all fixed and moveable IT assets are recorded in set buildings.Prioritized exceptional customer experience, confirming the end-user was satisfied with the troubleshooting process and resolution.Managed and triaged support requests with Agiloft and RichDesk ticketing software, meeting SLA standards.

Led engagement operations and coordinated resources with a top 5 pharmaceutical company aiming to be an innovator in precision medicine and genomics leveraging big data.Managed and mentored the entire research operations team's workflow to ensure project goals and timelines were met.Developed research reports and discussion guides to articulate the engagement solution implementation process.Maintained the CRM to verify client data was up-to-date and accurate.

Conducted competitive intelligence on cybersecurity trends, healthcare, hospital M&A, EHR/EMR adoption, energy reformation, and the future of education.Led migration process of moving research data and file administration information into an advanced CRM system.Defined the Research Associate position by outlining the core responsibilities and practice areas for new hires.Introduced a cloud-based document repository to increase production efficiency by 50%.