Cameron Cox Email & Phone Number

Seattle, Wa, Us

Manages ITSM Processes including documentation, administration of process data, creating reports and dashboards, and education for end users.As ITSM Product Manager, identifies and governs, including regulating order of importance for, customer needs in ServiceNow. Assist development team with testing changes or updates and triage bugs to determine root issue and possible fixes to submit to them.Determines viability of requested changes to ITSM processes including any system changes.Develops metrics and process analysis for ITSM program.

Seattle, Wa, Us

-Program Manager for the remainder of the Data center migration (DCM) project.-Scheduled and coordinated migration of applications for DCM working with infrastructure,SMEs, and Owners company wide.-Created data center migration reports using SharePoint, ServiceNow, and Excel. Reportsincluded application progress metrics, missing data needed, and migration scheduling andhardware tracking.-Forecasted budget and estimated level of effort (including work breakdown structure) forremaining DCM work.-Created communications for scheduling and execution of application and service migrations.-Created initial service outline for Business Service Mapping and Release management.-Project Manager for Zebra Phones deployment to desktop teams.

Seattle, Wa, Us

-Collected and managed application and server data for data center migration, includingdetermining owners, when missing, improving integrity of CMDB.-Scheduled and coordinated migration of applications working with infrastructure, SMEs, andOwners company wide.-Created data center migration reports using SharePoint, ServiceNow, and Excel. Reportsincluded application progress metrics, missing data needed, and migration scheduling andhardware tracking.-Created communications for scheduling and execution of application and service migrations.-Assisted with migrations when needed, providing validation assistance and point of contact.

Oakland, California, Us

-Created and managed reports and schedules for Lawson and Concur using SQL PL , Crystal Reports, BI Launchpad and IBM Cognos-Technical support for Lawson Finance and HR/Payroll modules including approving access and linking finance accounts-Technical support for Kwikwork BPF and Concur Travel and Expense including triaging import file issues.-Managed access for SharePoint finance Site-Assisted in creating crosswalk of Lawson fields for ERP conversion-UAT testing for Lawson, Kwikwork, and Concur for Java updates, Proxy Server refreshing, and other system updates-Created reports for Lawson User Security Audit and Kwikwork User Security Audit using Kinsey reporting, T-SQL, and Access-Created complex SQL queries for Lawson conversion audit

- Created and managed Headcount report (integrating budget, actual, and talent data from multiple sources including Lawson and Oracle) using Excel, SQL, and Access.- Provided Headcount report to Talent acquisitions, finance, and HR leadership for recruiting, forecasting, and department reorganization (including creation of organizational charts using Visio).- Technical lead for integration of ACA Management Platforms, including creating business logic, pseudo code, test cases, and impact analysis for combining ACA data as well as data for the integration of Oracle and Lawson HR/Payroll systems.- Coordinated ACA eligibility and reporting with Benefits team including creating IRS ACA reports to avoid fines in excess of 50 million dollars.- Acted as subject matter expert for Equifax ACA Management platform including troubleshooting data integrity issues, creating reports, and staying up to date on ACA rules and regulations.- Provided technical, business, and financial expertise on HR projects.

Hurst, Texas, Us

- Gathered requirements and created User Stories, acceptance criteria, and test cases for upgrades to treasury web applications and reports, working with franchises, and Operations and Financial departments.- Tested alongside, and instead of, QA Analyst for bug fixes and upgrades including attending daily SCRUM meetings.- Reviewed and approved loan requests and helped with disbursement of funds from treasury applications in excess of 100 million dollars.- Created and managed treasury and cash reports including running queries from treasury web application databases and testing Business Intelligence reports (including pulling data from LAPro and MS Great Plains).- Assisted all users of treasury applications with issues and questions.- Helped facilitate day to day integration of treasury web application data into MS Great Plains and LAPro.- Granted and managed access to bank site applications and services.- Managed upgrades and changes to bank account applications and services including implementation of new site applications and functions.- Assisted with cash management and foreign exchange transactions.- Updated and maintained internal finance SharePoint sites as well as assist with external finance SharePoint sites.- Assisted other financial departments with other application issues and technical questions including accounting fee collection analysis, loan reconciliation, and fee collection application upgrades (included use of MS Great Plains and LAPro).- Created treasury process documentation, including flowcharts, using Visio and other software.

Hurst, Texas, Us

- Assisted franchisees with general and technical questions.- Assisted Regional Director with reviewing of loan requests.- Managed projects, using excel and other applications, to be used by RDs and other operation's management.- Maintained operational SharePoint spreadsheets.

Conway, Sc, Us

- Helped students understand micro and macro economics.- Guest lectured microeconomics course.

Conway, Sc, Us

- Graded homework and quizzes for Calculus I

Open and close store, cashier, restocking shelves, unloading product, restructuring of merchandise, and updating product information.

Master Of Arts (M.A.), Economics

Bachelor Of Arts (Ba), Economics, Applied Mathematics Minor