Your Mission:To provide our customers with an outstanding experience using Wise. You’ll be helping them through calls, chats, and emails, resolving issues, and ensuring they walk away satisfied.Here’s how you’ll do that:Problem-solving: Investigating issues with payments, account set-up, and login, and providing general support to our customers. Communicating: We communicate with the majority of our customers via phone, this allows us to resolve their issues efficiently. We need to communicate not only with our customers, but also with our internal teams to solve problems by being creative, friendly, and solution-oriented.Teaching: We need to educate our customers who may be new to Wise on how to get the most out of our products.Learning: We need to be up to date with our products to be able to teach our customers about new updates and features.Delivering feedback: Sometimes we get feedback from our customers and it’s our job to pass that feedback along to the proper internal teams. We also receive feedback from our peers and leadership to help us improve our performance and development.Administrative Tasks: You’ll also spend some time on tasks, like team meetings, and training sessions, and tracking your performance against key metrics like quality, efficiency, and call handling.

Provide quality and timely customer support for Disneyplus, Hulu, and ESPN+ by answering phone calls and documenting our customer's issues and concerns about their account and services.I Collaborated within Webex with other organization members to ensure known or tending issues were updated to the platform, and were made transparent.I Maintained positive relationships across multiple channels to ensure the highest quality of support and understanding.

Worked closely and collaborated with multiple teams in a time-sensitive environment to get the best possible solutions and answers for our customers.Answered chat/emails/phones to document any and all concerns and questions pertaining to customers' online or mobile banking experience.Devised strategic goals in order to meet deadlines or to handle high-valued clients.Analyzed and researched through data In order to pinpoint and report issues in the backend products of mobile and online banking.

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones, and tablets. I provide expertise in these areas of the business in Account & Billing and Technical Support for over four hundred tiles.

Handled all escalated phone calls/emails/chats. This could range from getting refunds for unauthorized purchases or diving deep into technical troubleshooting steps so a customer could get back into their game or account.Handled irritate or suicidal threats from customers and de-escalated the situation or ensured that the threat was given to the property authorities to make certain the customer was safe.Managed lower tier agents when other supervisors weren't present or away in meetings. This would require us to make management-level decisions on decisions to ensure the best possible outcome for our agents and the company.Helped train and interview possible new hires. We wanted to best for our teams and went to great lengths to see that the company was investing its resources wisely.

Answered billing and support phone calls/emails/live chat sessions to assist customers and resolve all issues; Opened cases (tickets), assigned case numbers, and recorded all information on Citadel software; Closed cases upon resolution of customer issue(s).

Answered billing and support phone calls/emails/live chat sessions to assist customers and resolve all issues; Opened cases (tickets), assigned case numbers, and recorded all information on Citadel software; Closed cases upon resolution of customer issue(s).