My role extends beyond traditional customer support. While I dedicate a significant portion of my time to assisting customers directly, I also leverage my deep understanding of our product and our customers' needs to provide invaluable insights to our product teams. Acting as a subject matter expert, I play a pivotal role in shaping product development by delivering actionable, data-driven feedback and facilitating internal alpha testing processes.With a focus on continuous improvement, I oversee release-specific functions, ensuring that our support teams are equipped to navigate new product releases seamlessly. From coordinating support mini-teams to developing comprehensive documentation and delivering targeted training sessions, I empower our teams to provide best-in-class support amidst product changes.My commitment to enhancing the customer experience is unwavering. I meticulously analyze customer feedback to identify trends, prioritize enhancements, and advocate for product changes that align with our overarching product strategy. By overseeing our support escalation process, I ensure expedient resolution of escalated conversations, thereby fostering customer satisfaction and loyalty.Above all, I am dedicated to fostering a culture of collaboration and alignment within the organization. By effectively communicating product strategy and business objectives to the Customers team, I enable them to make informed decisions and prioritize actions that drive meaningful impact.

A Philadelphia based creator with a passion for short form video content and a tenured background behind the camera. I'm actively focusing on content for Instagram & TikTok. I excel in identifying trending content, moderating user submissions, and aligning UGC with brand messaging to create a seamless and engaging narrative.

I work in a cross functional capacity to help solve problems & answer questions for our Sales and Development teams, collect and manage customer feedback, and onboard new enterprise customers. I also produce our Help & Technical documentation, consult & create copy for our app, and write scripts for our instructional video content.BoxLock is the industry leader in secure, unattended delivery technology. The company’s inventory, access and security solutions integrate into existing systems to help businesses make their supply chain more efficient, accountable and reliable in the first and final mile.

Camera Operation, Gaffing, Audio Mixing, etc

I work with customers to provide strategic consultation, helping them to meet their goals with Mailchimp. I am a trusted advisor, advocate, and all around point of contact for the customers our customer success team serves.

Worked directly with agents to help answer questions from a beginner to advanced level. Also required the ability to Coach on the fly, in potential high pressure situations. Cross functional, and worked to identify Production Impact level issues and escalate them to developers and engineers on call. Diagnosed things from API issues to more basic issues with more hands on customers.