Working in dispatch brings fresh challenges to solve each day from receiving and processing new stock to handling warranty repairs, assisting sales staff and communicating with accounts.

During the pandemic, I advised new night dispatch supervisors in their roles using experience as examples of conflict resolution, planning, and time management. Inter-departmental cooperation was critical during this period to deliver increasing workloads by the deadline.In this fast-paced environment, I also coordinated with staff to track outgoing and incoming deliveries for data collection before entering information into a database to calculate metrics. Over time I was also… Show more During the pandemic, I advised new night dispatch supervisors in their roles using experience as examples of conflict resolution, planning, and time management. Inter-departmental cooperation was critical during this period to deliver increasing workloads by the deadline.In this fast-paced environment, I also coordinated with staff to track outgoing and incoming deliveries for data collection before entering information into a database to calculate metrics. Over time I was also responsible for training new staff regarding the role, best practices for manual handling, and OHS. Show less

Over my time in this role, I was responsible for leading, training, and supervising a team of over ten manual handling staff to deliver key performance targets within deadlines. I also coordinated with other departments to streamline workflow to deliver work completion by the deadline.In this fast-paced role, I introduced a new workflow practice by implementing new signage resulting in more accurate team performance and reduced instances of double handling. I also trained over 30 staff… Show more Over my time in this role, I was responsible for leading, training, and supervising a team of over ten manual handling staff to deliver key performance targets within deadlines. I also coordinated with other departments to streamline workflow to deliver work completion by the deadline.In this fast-paced role, I introduced a new workflow practice by implementing new signage resulting in more accurate team performance and reduced instances of double handling. I also trained over 30 staff of various ages and nationalities about best practices for manual handling and OHS.Conflict resolution was also a part of the role from dealing with unhappy customers to interpersonal conflict between staff. Each shift saw me leading short planning sessions to cover daily targets before allocating staff to relevant areas. Show less

In this role, the business owner tasked me with data entry, filing, and refining copy presented on the company website.

As a staff reporter, I produced three online news articles daily, at least two weekly feature articles, and news copy to fill monthly feature spreads ranging from three to ten pages. The yearly outline of the feature spread meant that I could be multi-tasking up to four or five different publication deadlines a day. Each feature spread required planning, research, networking in different industry sectors, and coordinating with internal salespeople.I also provided news copy ranging from… Show more As a staff reporter, I produced three online news articles daily, at least two weekly feature articles, and news copy to fill monthly feature spreads ranging from three to ten pages. The yearly outline of the feature spread meant that I could be multi-tasking up to four or five different publication deadlines a day. Each feature spread required planning, research, networking in different industry sectors, and coordinating with internal salespeople.I also provided news copy ranging from profiles to feature spreads for affiliated magazines while corresponding with industry contacts to maintain presence and secure new leads. As a staff reporter, I updated the publication's image library by photographing locations, events, and in-person interviews. Additionally, I maintained the publications industry presence by traveling to cover events and conferences, largely interstate plus Melbourne and Brisbane.A highlight of this role was signing onto project cargo vessel AAL Hong Kong as a supernumerary crew to Brisbane from Mackay, Queensland in late 2014 to produce a feature article. Show less

In this role, I produced and sub-edited online copy in addition to proofreading and uploading contributor articles online.

During this period, I reported to two publishers to edit, write, compile and release the first issue of a local finance industry publication – Sydney Banker Magazine.

As the publication's online editor, I produced three online news articles daily, a weekly newsletter, and feature articles for the bi-monthly industry magazine Print21. I also assisted the magazine editor with the subediting.In this role, I corresponded with industry contacts regularly to maintain a presence and secure new leads. Travel was also a component of industry events in the role of a reporter and networking.

I migrated content from the old company website through CMS (red dot) into the new website via data entry. The role required a high level of accuracy, advanced computer literacy, search engine optimization, and photoshop, to ensure style remained consistent throughout the information transfer.

I sought advice from Simon Sharwood, editor at My Business Magazine to learn the ropes of magazine publication and feature articles.

During this period, I produced news articles for financial services industry figure Peter Sobels and published an article in the first issue of his riskinfo magazine.

In this role, I managed online content for five construction news websites, producing three news/product articles daily and optimizing copy for search engines. Other duties entailed emailing two newsletters per site each week while performing comment moderation and bug checking.Near the end of my employment, I produced online copy daily for three construction and manufacturing sites (six in total) while working alongside magazine editors and journalists.

In this role, I advanced my skill in sales to meet sales quota and further developed my customer service skills.

I predominantly performed receptionist duties while acting as an assistant to two senior financial planning advisors.

Within a short period, I processed a large backlog of returned damaged goods claims for home appliances and white goods. Once organized, I contacted suppliers regarding returns and offered advice on a more stable process for damage/claims.

During this period, I trained to operate digital printing equipment in addition to binding prints for large orders.

Learning sales skills, I met the quota and attained the business' five-star customer service gold badge.

I updated the company’s client classification through filing, data entry, and database management.