Cameron D. Email & Phone Number

London, Gb

London, United Kingdom

Experienced Senior 3rd Line Support Engineer with expertise in Intune, SCCM, PowerShell scripting, and Exchange migrations. Skilled in advanced technical support, infrastructure management, and security. Proven leader in driving technical initiatives and mentoring teams.Key Responsibilities:Technical Support: Resolve complex issues across servers, networks, and cloud platforms.Infrastructure Management: Oversee Windows/Linux servers, Active Directory, Office 365, and virtualization.Intune and SCCM: Manage device deployment with Intune and SCCM for optimal performance.Exchange Migration: Lead on-premises Exchange to Exchange Online migrations.Security: Implement MFA and manage endpoint protection; ensure Cyber Essentials Plus compliance.Scripting: Use PowerShell for automation and system maintenance.Project Leadership: Guide IT projects, including upgrades and new technology rollouts.Mentorship: Support junior engineers and foster skill development.Skills:Proficient in Windows Server, Active Directory, Office 365, and virtualization.Experienced with Intune, SCCM, and Exchange migrations.Skilled in PowerShell scripting and network management.Knowledgeable in security practices and MFA implementation.Cyber Essentials Plus certified.Achievements:Managed Exchange migration to Exchange Online with minimal disruption.Enhanced device management using Intune and SCCM.Implemented MFA, strengthening security.Improved deployment strategies with an SCCM solution.Maintained Cyber Essentials Plus certification.

Aldgate London

Virtuoso Managed Services organisation focusing on Virtualisation, Network and Data Centre projectsDuties include.•Installing operating system software, patches, and upgrades•Analysing, troubleshooting, and resolving system hardware, software, and networking issues•Monitoring the 24x7 server environment for faults and capacity and taking corrective action•Configuring, optimising, fine-tuning, and monitoring operating system software and servers•Performing system backups and recovery•Conducting server builds•Disaster Recovery (DR)•Adhering to change control policies and procedures.•Serving as an Escalation point for 1st & 2nd line engineers

London, United Kingdom

Contribute to the effective running of the IT service desk. Dealing with any technical issues that can not be resolved by support staff.Infrastructure design, troubleshooting and configuration in Technical environmentAnalyse system performance data to identify problem issues and take corrective actionFault diagnosis and liaise with 3rd party supportSoftware packagingProblem managementServer management and enhancements Implementation of new technologiesReport creation and documentation.Supervising members of support when leading projects

London, United Kingdom

Provide up to 2nd Line IT Support to all aspects of the business. • Windows Desktop Support of 800+ User’s. • Support in house Apps• Support of Mobile Phones / Blackberry Devices • Hardware Purchasing • Software /Hardware Installations / Upgrades. • Knowledge base documentation creation

London, United Kingdom

Primary responsibility is to act as the first point of IT contact for all London and Regional users. Other tasks include: • Log all Incidents/Request calls and emails.• Resolve all IT issues where possible by either using remote control tools or visiting user. • Provide IT Desktop Support for the Trade floor and Back Office staff. • Escalate all issues to correct 2nd / 3rd Line Support groups. • Log Major Incidents and coordinate reporting of Major Incidents to IT management. • Knowledge base documentation creation

1st Line support for Global support desk. Work according to 24hr Shift patterns providing support for America, Asia Pacific and Europe. Tasks included • Call logging and Troubleshooting support issues.• Escalating to correct support groups when needed • Installing software installs• PC rebuilds and Blackberry Support • AD administration – Account Creation, Mailbox setup and Group settings