Cameron Gillette Email & Phone Number

Chicago, IL, US

-Managing and delegating tasks to the client services team during critical outages or event cancellations-Developed training materials for new client service team members and trained new hires-Conducted Zoom presentations for clients to explain their DEXA scan results-Answered calls and emails in response to urgent event updates-Resolved sensitive client.

Chicago, IL

-Writes original comedic essays and character pieces for the topical "live magazine" show under tight deadlines.-Delivers strong performances of written work.-Researches and pitches an abundance of ideas based on previous week's news headlines.

-Recovered clients’ hacked social media accounts and added to the company’s knowledge base for these recovery processes-Developed communication templates for resolving client cases for the new, small company-Guided changes to policies and procedures to ensure an extraordinary client experience-Managed scheduling for client account recoveries

Chicago, Illinois, United States

-Created and maintained company electronic insurance manuals for department and client usage in a fast-paced environment.-Maintained quality control of insurance documents with meticulous attention to detail.

Chicago, IL

-Developed customer service training materials, knowledge base, and communication templates within Salesforce.-Guided a new customer service team to get up and running-Created web content including product descriptions, FAQ’s and product release documents.-Moderated and responded to online product reviews.

Chicago, IL

-Diffused the highest-tier customer support issues by going above and beyond with careful problem-solving and empathetic tone.-Executed the resolution of serious customer issues within Zendesk by coordinating responses across multiple departments-Served as the main point of contact between the company and both branches of customers (riders and.

Chicago, IL

-Generated witty, culturally relevant headlines that kept with the satirical branding of the magazine. -Produced strong content under tight, non-negotiable deadlines.

Chicago, IL

-Quickly understood and responded to hundreds of customers on a daily basis in Zendesk to resolve their complications with purchases-Communicated across departments to strategize resolutions for deals that ran into major problems. -Recognized patterns in customer pain points and recommended higher level changes that would quickly resolve widespread issues.