• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner• Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues• Enter and review associate data within HRIS and payroll systems timely and accurately• Provide subject matter expertise to associates and leadership on people practices, systems, and resources• Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.• Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools• Draft and distribute communications to associates and leaders• Plan, coordinate and implement associate activities that create an inclusive environment• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

● Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.● Tracking and reporting of ATS/labor hours.● Ensuring successful area performance, through tracking, reporting and feedback of associate performance.● Fully understanding workflow and daily production goals.● Participating in Operational Excellence initiatives in some capacity.● Reviewing and updating SOP as required.

● Guaranteed and administered Amazon products met quality requirements for customers.● Counseled any damaged or missing items to other staff members.● Replenished stock and/or merchandise when required.● Enforced all necessary and required safety precautions and regulations.Assisted in the selection of products and handling orders.

● Respond accurately and professionally to questions and concerns from associates in a timely manner. (in-person, email, phone, etc.)● Enter and review associate data within HRIS and payroll systems timely and accurately● Plan, coordinate and implement associate activities that create an inclusive environment● Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA● Distribute communications to associates and leaders

● Produced and revised informative news articles pertaining to “The Roar.”● Quickly and accurately processed high-volume workloads.● Utilized feedback from articles to improve communication.● Expert proofreading and editing skills● Eager to help colleagues acquire, process, and maintain knowledge/skills in communicating information.