Cameron Gregory Email & Phone Number

Burgess Hill, Gb

Plumpton, East Sussex, United Kingdom

-Manage and oversee the day-to-day support functions of the IT Service Desk-Manage and develop the end user IT Estate -In line with cyber security frameworks enforce Security and Compliance standards across the IT estate-Manage and oversee jobs, resources and reporting using the IT Service Management System -Project Manage and lead on IT Service changes affecting end users -Manage, maintain and develop server, networking and Infrastructure to provide a high-quality end user experience -Plan, test and implement software and infrastructure changes -Provide 3rd Line Technical Support -Deliver CPD to IT users -Manage and report on asset registers to assist with decision making -Escalation point and mentor for technicians Administration responsibilities for: Active Directory Azure Active Directory Office 365 Avaya IP Office Ruckus SmartZone HP Switching FortiGate Firewall Windows Server 2012r2 - 2022 PRTG Network Monitoring Papercut Print Management Sophos Antivirus

Plumpton, East Sussex, United Kingdom

-Provide 2nd Line Technical Support-Escalation point and mentor for lower-level technicians-Coordinate IT upgrades-Coordinate IT support for events-Deputise for IT Helpdesk Manager-On-boarding and off-boarding users including staff IT induction-Represent IT at cross college focus groups such as Student Poverty and Residential Student FeedbackAdministration responsibilities for: Active Directory Azure Active DirectoryOffice 365 (Exchange, Teams, SharePoint, Endpoint Manager) Avaya IP Office Ruckus SmartZone HP Switching FortiGate Firewall Windows Server 2012r2 - 2022 PRTG Network MonitoringPapercut Print Management Sophos Antivirus Supporting system leads with administration and troubleshooting with line of business applicationsProject work has included:-Assisted with implementation of data centre refresh, hardware installation VMWARE ESXI/ vCentre install and vMotion of existing VMs. -Implementation of a new print estate, print server and Papercut.-Implementation/ project management of a full site wide Wi-Fi refresh (upgrading Access Points, migration from Ruckus Zone Director to SmartZone and cable installation with a 3rd Party)

Plumpton, East Sussex, United Kingdom

-Provide 1st and 2nd Line Technical Support to around 4000 users and 1500 devices-Managing incoming support requests via walk-ins, phone calls and tickets-Producing live webinars through Microsoft TeamsAdministration of:Active DirectoryPapercut Print ManagementHP SwitchingExperience in troubleshooting:Networking (HP Switching)Windows Based PCs Managed Mobile DevicesAudio and Visual EquipmentPrinters Assisting System Leads with software related issues.Project work has included:-Implementation of Microsoft Teams when the college moved to remote working and learning due to COVID-19 -Implementation of staff IT induction process working with HR -Transition from legacy on premise file storage to Microsoft SharePoint -Redesign of College Intranets when we transitioned from Moodle to SharePoint

Hassocks, England, United Kingdom

Hassocks, England, United Kingdom

Btec Extended Diploma In Computing, Distinction Distinction Distinction *

Successfully completed the BTEC Extended Diploma in Computing, gaining a grade of Distinction Distinction Distinction Star..

Education record

GCSE ICT - Grade A GCSE Business Studies - Grade B GCSE Mathematics - Grade C GCSE English Language - Grade C GCSE English Literature.