Being selected as the AMBASSADOR for the Bulgari Costa Mesa boutique, Feb 2020- CurrentSenior Sales Professional, Nov 2013 – Current• Achieved and exceeded monthly and yearly goals• Exceeded sales metrics such as Units Per Transaction and Average Dollar Per Transaction; The highest client repeater rate in boutique • Proficient in operating system ( SAP, Inventory, Transfer, Rebalance, Daily Count) and POS system • Attended High Jewelry training• Volunteered to help Chicago boutique when the store is in staff shortage • Demonstrated customer feedback and product improvements to designers from HQ• Received specialty product training in Italy and NY to strengthen corporate marketing efforts• Utilize social media to explore and build sales channel opportunities• Strong clienteling and CRM ability/ Salesforce• Teamwork priority mindset/ Reliability, Respect, Communication• Generating most leather goods sales at the beginning year for a jewelry store to become top leather goods location• Ability to build great relationship with repair customer and upgrading them to become top clients for the boutique.• Provide unique personal shopping experience/ cross-selling and upselling• Gaining many clients’ referral with friendly service/ Enjoy helping customers

Oversee sales for ready-to-wear and designer brands in apparel department, which includes, but not limited to: Burberry, Moschino, D&G, Akris Punto, Piazza Sempione, Versace, Robert Cavalli, Herve Leger, M Missoni, Red Valentino, Fuzzi, Hugo Boss, Elie Tahari, and Halston Heritage.• Promote and generate over $74,000 in revenue for Hugo Boss product line in Q2 2013• Received top-seller awards for SFA, Elie Tahari and Hugo Boss promotional contest• Constantly exceeded sales goals for various store promotions• Demonstrated proficiency and in-depth product knowledge of all franchise brands• Effectively maintain constant communication with customers to inform new merchandise and sales promotions• Provide exceptional customer service with a positive attitude and with great passion• Properly addressing customers’ concerns to assure customer satisfaction• Periodically received brand-specific product training through employee programs• Developed skill set to efficiently process various customer transactions through locator orders, online and in-store purchases• Responsible for opening and closing the store, which includes maintaining and auditing cash registers• Provide assistance with stock maintenance and periodic inventory control

• Provide financial consulting services to targeted customers• Interview with customers to provided assistance with opening new accounts• Collaborating with application review board on new accounts• Refer customers to the appropriate bank personnel tailored to their financial situation• Completed Citibank’s training and qualification requirements

• Held opening and closing responsibilities, which included opening the register and counting down nightly cash• Maintained and expanded store merchandising standards• Consistently achieved or surpassed monthly sales quota