Responsible for overseeing and advising on all Councils parking related matters.• Contract managed Councils parking contracts including smart parking meters and 4,500 in ground parking sensors for $2.5M• Co-ordinated the planning, installation and maintenance of new parking technologies and associated infrastructure in the Municipality• Scoped, planned and implemented a new online parking permits platform for residents• Created and managed parking agreements with various private entities with a focus on mutually beneficial outcomes in accordance with Council aims and policies• Prepared contract specifications and tenders and negotiated contract variations • Provided support and expert advice to the CEO, Directors, managers and coordinators on parking management related initiatives• Delivered public consultation and analysis on parking management plans and proposals requiring public participation and consultation• Collaborated with various Council departments involved with displaying and tracking of parking assets and integrated these with Councils GIS system• Managed relationships with external stakeholders including VicRoads, DCA and Duncans• Managed the end-to-end application process for car share providers including GoGet, Flexicar, GreenShareCar and CarNextDoor• Prepared Council briefings and Reports for Councillors on parking initiates and projects• Managed consultancy works within approved budgets and timelines • Monitored expenditure against budget projections and mitigated against project risks

Responsible for implementing inaugural charges for parking schemes in the BoroughAdvised on the scope of the project, set project goals, budgets and timelinesResponsible for and fully achieved the delivery of project go-live within budget and timescales set. Highlighted benefits to be achieved and the possible risks involvedWorked with various strategic managers to create synergies with numerous departments within the Council in relation to the project roll-out and future joint schemesProduced comprehensive statistical research reports to present to Councillors for project scrutinyResponsible for all areas of project operation and completion, including necessary contingencies

Successfully managed the Parking Enforcement Contract ensuring the service was provided in accordance with the contract and that key performance indicators were metSupervised support officers in the provision of contract administration, monitoring, management and enforcement servicesOversaw appeals and complaints, authorised refunds and auctioned vehicles of valueEnsured correct, accurate records and approved invoices of all parking enforcements through extensive audit and streamlined reconciliation processImplemented additional key performance indicators, managed subsequent cost benefits in regards to contractor performancePrepared monthly reports assessing contractor performance, highlighted deficiencies to strategic management and contractorsLiaised with both internal and external stakeholders including police, insurance companies, the press and legal teams in regard to appeals and complaints Formulated and reviewed all Policy & Procedures to ensure optimal contractor service was delivered

Assisted the Parking Services Manager implement new projects within the Parking ServiceResearched and evaluated tenders and submissions from prospective contractorsMonitored and tracked projects, delivered constructive feedback and recommendations Conducted in depth research papers on new initiates being considered and evaluate associated costs and benefits of these to the councilBriefed contractors on the selection process and managed timescales for these proposed projects

Recorded and monitored daily processing of residential permits, tracking client databases and balanced end of day transaction sheetsOrganise and manage correspondence for clients and liaise with respective department managersResponsible for advising residents on parking laws, issuing residential parking permits, scaffolding and skip licences

Prepared and finalised daily banking, audit trails and maintained computerised cash management system Ensured all complaints were dealt with adequately and in line with the policies of the NHS

Responsible for managing the cashier department consisting of 10 employeesRecorded and monitored fee receipts journals with SUN accounts, performed reconciliations, controlled book keeping and coordinated and oversaw payments for passport applications

Responsible for the preparation of legal documentation for solicitors, managed the acquisition and release of assets as securities against goods mortgages and monitored legal processes