With over three years of experience as a Service Desk Analyst at Bell Techlogix, I provide technical support and troubleshooting for various hardware and software issues for a diverse range of clients. I have developed strong skills in malware detection, printer configuration, and system maintenance, as well as excellent communication and customer service abilities. I am proficient in using different tools and platforms, such as Windows, Active Directory, and VMware, to resolve complex IT problems and ensure customer satisfaction.Before joining Bell Techlogix, I worked as a Physical Security Professional at the Flagler Tavern, where I was solely responsible for the authentication and authorization of a multi-million dollar organization and the physical security of high-class clientele. I utilized my extensive knowledge of mannerisms and interpersonal exchanges to anticipate potential security risks and conduct in-depth risk assessments. I also created and enforced different policies and guidelines set by the business proprietors, demonstrating my leadership and problem-solving skills. I am passionate about cyber security and I have obtained several certifications, such as A+, PC Pro, and CompTIA Security+, to enhance my knowledge and expertise in this field. My goal is to leverage my skills and experience to contribute to the success and security of any Enterprise and its Clientele.