• Managed Hubspot CRM, created optimized dashboards in Metabase, and implemented sales operations procedures to enhance team efficiency and data-driven decision-making.• Coordinated 600+ software development interviews annually, streamlining stakeholder feedback and ensuring alignment across teams.• Facilitated smooth lead handoff between Marketing, Sales, and Customer Success, improving lead engagement and product adoption rates.• Collaborated with the Product team to provide insights on UI/UX improvements, enhancing the overall customer journey.• Conducted weekly analyses of lead conversions and supported market research initiatives to refine sales strategies.

• Resolved customer inquiries and maintained support team KPIs through prioritization and issue resolution.• Utilized SQL to investigate shipment issues, coordinated with vendors, and organized data for reporting and process improvements.• Analyzed customer feedback, identified service trends, and resolved delivery network issues to enhance the client experience.

• Monitored 1000+ active freight shipments via SaaS platform and resolved urgent security risks by SOP.• Proactively communicated with large enterprise accounts from drivers to C-level executives.• Advocated for client issues across teams and escalated sensitive concerns.

• Managed inventory transfer project of 1700 product lines between branches.• Completed essential data entry and market research to support accounts.

• Developed and executed marketing strategies, increasing brand awareness and driving sales within the campus community for customized apparel solutions.• Managed the end-to-end process for orders, from design and quoting to production and delivery logistics.

• Delivered exceptional customer service, contributing to increased customer retention and enrollment in credit and rewards programs.• Adapted to various roles including online order fulfillment, inventory management, and store appearance maintenance.