Cameron Dunn Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Key Accountabilities:A Senior APAC position responsible for supporting IBM TSS customers across multiple Network and Security vendor products and technologies. Escalation point for complex customer issues across multiple vendors. Monthly SLA reporting and weekly technical case reviews with customers. Security and technical reviews of vulnerabilities and network issues.Achievements:- After analysing existing customer install base and maintenance needs, saved IBM $250,000 in vendor back to back costs by adjusting support requirements and vendor back to backs.- Saved over $300,000 in spares costs by repairing returned spare parts in the IBM lab.- Mentored and trained support and delivery teams within IBM.- Lab tested and resolved complex customer faults in the IBM lab saving time and leading to faster Root Cause Analysis.- Zero SLA misses across all supported customers

Melbourne, Victoria, Australia

Key Accountabilities:Responsible for monthly reporting of contract progression and presentation to senior stakeholders. Weekly technical case reviews with customer. Bug scrubs and Junos release reviews for features and bug fixes. Spares dimensioning and recommendations to support multiple Optus networks. Lab replication of complex technical faults to assist resolution and determine Root Cause. Achievements: - No misses on SLAs for the duration of the contract.- Transitioned existing Optus maintenance contract to IBM within 1 week with no interruption to Optus support services.- Identified and assisted the customer to remedy vendor security flaws before they could affect the customer network deployments.- Maintained consistent 4.5 out of 5 rating from the customer for the length of the contract- Fully reviewed customer network deployments and found where devices were not covered under maintenance contract, preventing potential risks of failure of an unsupported device on critical networks.

Melbourne, Victoria, Australia

Key Accountabilities:Supporting all IBM Juniper Service Provider and Enterprise customers at a senior level. Liaising with vendor management and vendor representatives. Technical escalation and mentoring of IBM level support and delivery teams. Monthly SLA reporting and presentation for larger customers. Management and development of critsit processes and documentation. Fault replication and testing of hardware in the IBM APAC lab. Security reviews for installed hardware and software based on vendor released CVEs. Development and delivery of training courses to customers and IBM support on vendor hardware and software. Achievements: - Main technical lead in IBM response to Optus Juniper maintenance RFT that IBM won.- Lead technical role in the VicTrack RFT network refresh Proof of Concept over 9 months that IBM won. - Transitioned Telstra maintenance contract from existing provider to IBM over a 6 month period with no SLA misses or service interruptions.- Achieved consistent 5 star ratings over the 8 years that IBM held the Telstra maintenance contract.- Assisted in re-signing over 20 IBM customers across Australia and New Zealand to new maintenance contracts.- Designed, built and maintained the IBM APAC lab.- Recognised in the IBM Technical Honours book as a Technical Contributor.- Created the Australia wide IBM sparing model for customer deployed Juniper hardware, including ongoing sparing strategy and review for new customer deployments.- Saved time and costs by repairing failed parts in the IBM lab.

Melbourne, Victoria, Australia

Key Accountabilities:Product solutioning and evaluation of networking and security products for new and existing IBM customers. Engagement with the IBM and Vendor sales teams. Thorough understanding of the technical drivers, issues, network, and security requirements of customer environments. Support and resolution of any technical issues during the evaluation or Proof of Concept phases. Identification of potential upsell of hardware, software, or security products. Driving and technically leading responses to RFPs & RFTs, including product and solution demonstrations. Achievements: - Primary technical lead of the IBM bid team that won the Telstra Juniper supply and support contract worth over $100M of sales and $10M of maintenance per year.- Won multiple sales and service contracts

Melbourne, Victoria, Australia

Key Accountabilities:Management of engineering teams in Melbourne and Sydney supporting for Service Provider and Enterprise networks. Monthly SLA reporting and presentation to customers. Escalation point for customers for high severity issues. Operational upgrade and configuration of customer routers. Process and troubleshooting Documentation. Presales presentations, network and security design, scalability, regression testing and Proof of Concept work.Achievements: - Technical lead on a security network refresh RFT for Optus.- Consistently high customer ratings of 4+

Melbourne, Victoria, Australia

Key Accountabilities:Management of engineering teams in Melbourne and Sydney supporting for Service Provider and Enterprise networks. Monthly SLA reporting and presentation to customers. Escalation point for customers for high severity issues. Operational upgrade and configuration of customer routers. Process and troubleshooting Documentation. Presales presentations, network and security design, scalability, regression testing and Proof of Concept work.Achievements: - Planned, tested, and implemented replacement of over 150 live Telstra wholesale ADSL network routers in a staged upgrade project with minimal network interruption.- Sole technical lead in the design, test and implementation of the Optus Core and Edge networks based on Optus RFT. This included the physical roll out of over 30 nodes across Australia

Melbourne, Victoria, Australia

Senior level support of Security, Routing & Switching hardware and software. Training of Siemens & customer operations staff. Proof of Concept and regression test plan design, documentation, and implementation. Escalation point for customer management for high severity issues. Operational upgrade and configuration of customer routers. 24/7 on call support.