Cameron Kaiser Email & Phone Number

Reston, Virginia, Us

Responsible for the strategic execution and operational excellence of IT service delivery, encompassing IT asset management, desktop support, and service desk functions for CACI corporate.

Reston, Virginia, Us

Orlando, Florida, Us

• Led effort to implement ServiceNow HAM/SAM & Discovery modules and best practices • Completed an endeavor to modernize IT Service Management policies and procedures, including the implementation and adherence of SLAs, with reporting and dashboard functionality.• Led the design and rollout of an IT Change Management program for a client

Woodland Hills, Ca, Us

• Led a cross-functional team of 22, delivering incident/problem management, data analysis/reporting, quality assurance, project management, capacity/workforce management, application development (product and service delivery) and training.• Led the strategic and financial aspects of an enterprise-wide project to insource end-user computing support for seven-thousand customers, which translated to a savings of $1.5m annually.• Directed a project to improve efficiency and customer service by adopting and maturing automation, workflow and bot capabilities.• Executed on a project to integrate an enterprise-wide service management system with the company’s parent organization.• Managed a budget of $32m

Woodland Hills, Ca, Us

• Prepared a Fortune 500 financial services company to refresh 15k assets from WIN7 to WIN10. Oversaw asset ordering, logistics, image building, quality assurance and shipping and receiving.• Developed strong relationships with technology vendors, ensuring efficient coordination and on-time delivery of assets.• Led an Asset Management team of 25, responsible for IT asset lease management, software compliance, logistics, shipping and receiving, asset imaging and financial management, as well as the entire life cycle of managed-assets.• Coordinated the decommissioning and build-out of a new asset depot for the company’s third-party vendor.

Woodland Hills, Ca, Us

• Managed a group of 12 Operational Analysts that provided continual service improvement (ITIL Standards), content and knowledge management, training, development and reporting/analytics for a department of 240 employees.• Directed the development and implementation of a service catalog and business continuity plan for the department. This structure was used as a template for other continuity plans throughout the organization. • Led a project to design and implement an in-house department portal using SharePoint that later influenced adoption by the CIO/company-wide.

Woodland Hills, Ca, Us

• Led a team of 15 Service Desk Specialists that provided real-time support for complex application, connectivity, Windows and virus incidents. • Ran a project to stand up a new service desk at another company site to increase efficiency, redundancy and improve the end-user computing experience. • Headed the design, training and implementation of Service Manager 9 software for the service desk to replace the existing IT service management tool. • Led a service desk project that added a newly acquired company under the end-user computing support model.

Woodland Hills, Ca, Us

Provided in-bound technical support for 15k Farmers Claims employees.