Part-time bartender for local brewery in Lauderhill, FL

Contract position at BankUnited (via Signature Consultants)

• Provided level 1 support for several enterprise-level applications and services, including Kronos, ServiceNow, and a variety of Citrix and Oracle apps.• Managed Active Directory accounts, user groups, and distribution lists for an international network of roughly 50,000 users.• Worked with level 2 and 3 support teams to troubleshoot time-sensitive issues for medical professionals.• Created knowledge base articles to help standardize troubleshooting procedures and reinforce best practices.• Adhered to strict government regulations, such as HIPAA, as they pertain to patient and customer data, user accounts, and access.

• Provided technical assistance for clients while troubleshooting a suite of Student Information Systems software in primarily Windows 7 & 10 environments.• Solved tickets, created and updated internal knowledge base articles, and escalated more complex issues to appropriate parties as needed in a help desk ticketing system.• Managed multiple servers hosting client data using Windows Server 2008R2, modified users and groups' access in Active Directory, and updated RemoteApp software for client use as necessary.

• Processed various banking transactions including new account openings and closings, file maintenance, wire transfers, stop payments, and internal transfers while adhering to bank policies and procedures.• Compiled accurate and detailed data for daily and weekly reports such as: past dues, annual account reviews, overdrafts and more.• Adhered to numerous United States federal regulations and company policies.

• Resolved service issues while providing world-class customer service for high-end clients in a private banking environment.• Ensured accurate and timely processing of all transactions for clients.• Adhered to policies and procedures for teller transactions, including maintenance of records and obeying dual control procedures that required synchronized team effort.