Managed relationships with UberEats, DoorDash, Grubhub, negotiating improved commission rates and marketing opportunities, increasing sales chainwide by 50% after promotional spend.Recruited new franchisees at shows across the USA, achieving record engagement levels.Wrote RFPs and oversaw acquisition projects for new POS systems, mobile apps, reputation management, and location intelligence tools.Built relationships with top app developers and POS system providers, securing favorable contracts.Evaluated and enhanced the loyalty program, establishing KPIs and utilizing data for targeted digital advertising.Led a team managing POS integration, mobile app, and loyalty programs, saving $1.26 million annually.Launched and managed the company's first social media accounts, social media strategy, and voice guide, creating engaging content.Managed the customer service department, developing a complete manual, hiring and training staff, and providing departmental oversight.Delivered the company's first SEO and Google Ads strategy, improving organic search rankings.Provided crisis communications, writing copy, collaborating on responses, and working as a liaison between customers, executives, and vendors.Improved SEO and local 3-pack ranking with Sarku's first SEO strategy.

Responsibilities:As a communications leader for the local branch of a National Political Party, I create and execute strategic messaging and outreach to engage the community, amplify party values, and drive political initiatives. I manage communications efforts, including public and media relations, as well as digital and social media strategies, using both traditional and innovative approaches.I’m focused on creating data-driven campaigns that resonate with diverse audiences and building strong relationships with media, stakeholders, and constituents to boost the visibility of our candidates and policies. I excel in fast-paced environments where messaging drives political success.Core Responsibilities & Achievements:Digital Strategy & Content Creation: Led multimedia content creation for social media, campaigns, and events, ensuring a consistent message across platforms.Social Media Management: Expanded social media presence by 30%, developing content strategies using analytics tools to optimize engagement.Event Promotion: Promoted local events, rallies, and town halls through targeted campaigns and media coverage to boost attendance.Community Engagement: Built outreach programs to engage local leaders, stakeholders, and grassroots organizations, fostering strong support for initiatives.Key Skills:Content Creation & Design: Proficient in Canva, Adobe Express, Adobe Premiere, and other tools, producing high-quality visuals and videos for campaigns.Social Media Management: Extensive experience managing platforms (Facebook, Twitter, Instagram, LinkedIn).Public Relations: Skilled in drafting press releases, organizing press events, and fostering relationships with journalists.Digital Marketing: Developed digital marketing strategies, including SEO, email marketing, and social media advertising, to grow the party’s online presence.

I provide training for personal support workers (PSWs) who deal with clients suffering from mental health issues. I provide a basic understanding of mental health disorders supported by the latest research and a social determinant approach. I also provide approaches to aid PSWs in supporting clients dealing with mental health issues in the home and the confidence necessary to deal with difficult situations. I specialize in training PSWs on topics including but not limited to:Depression/AnxietyBipolar Disorder Schizophrenia

Worked as the sole customer service agent for a large quick-serve restaurant company. Managed all contacts, refunds, complaints, app issues, and escalated customers. Created multiple proposals to upgrade reputation management at Sarku Japan, improve Third Party Aggregators, and improve App Services.

I began working as an order picker and moved to a customer service role. Working in a virtual call centre environment, I was responsible for dealing with customer complaints and inquiries by utilizing a highly developed customer service skillset. Organizing logistics for customer orders, communicating with multiple elements of the supply chain, couriers, and logistics team.

Worked assembling the front end of the Charger and Challenger. Later worked as part of a Launch Team for the Wagoneer Liftgate program, troubleshooting equipment and processes.

Teaching a custom made course on Health and Austerity for the Department of Health, Aging, and Society

- Demonstrated expertise in both qualitative and quantitative research methodologies, along with adeptness in observational techniques, ensuring comprehensive data collection and analysis.- Skilled in designing and managing projects with clear objectives and Key Performance Indicators (KPIs), ensuring alignment with organizational goals and successful project outcomes.- Proven ability to build rapport and establish trust with diverse stakeholders, fostering open dialogue and collaborative information sharing essential for project success.- Proficient in analyzing, evaluating, and interpreting data to uncover patterns and themes, translating findings into actionable insights and visualizations for informed decision-making.- Committed to creating inclusive work environments, respecting diverse perspectives, and adapting projects to accommodate evolving conditions, fostering innovation and resilience.- Adept at managing time, scheduling activities, coordinating logistics, and managing budgets efficiently, ensuring projects are completed on time and within allocated resources.- Skilled in interpreting technical language for non-technical audiences, translating complex concepts into clear and accessible language, and effectively communicating through various channels to diverse audiences.

Awarded a KCLSU Silver Award for ServiceRepresented PhD students at Departmental and School levels on 4+ CommitteesPlanned, Organized, and Ran the first GHSM Cumberland Lodge Writing RetreatOrganized department funded Coffee and Cake Meetups once per monthAchieved community activation and building goals

Nominated for the 'Rising Star' Teaching Excellence AwardTeaching Assistant on Foundations of Social Science and Social Theory courseResponsible for grading and 1 hour of teaching per week.

Contract research for faculty members. Technical support for course creation and student organization.

A month long contract updating the wait list for Coordinated Access to Supportive Housing in the Toronto area. This position involved tracking down and calling individuals (homeless, housed or marginally housed) suffering from mental health and substance abuse problems and updating their preferences, contact information and informing them of new initiatives that they may access to speed up their housing application.

Completing small to medium contracts. Continuing to look for future work.