With over 30 years of experience in team leadership, management, and online retail operations, I have honed my expertise through various roles at Woolworths and the Commonwealth Bank. My career has been characterized by a commitment to excellence, operational efficiency, and I pride myself in taking a customer-centric, results driven approach.With over 10 years of experience in online retail operations, I have successfully assisted with the multi-site roll-out of eCommerce fulfilment stores in Victoria, overseeing store fit-out, team recruitment and training, logistics planning and support, IT integration, process change, B2B support, and online customer service.My core competencies include eCommerce, FMCG, finance, team management, leadership, and customer focus. I have a proven track record of increasing sales volume, order completion, and customer satisfaction in challenging and diverse markets. My most fulfilling team achievement was turning around a poorly performing eCommerce operation in a coastal resort store and making it the #1 ranked store in Vic/Tas for online sales and service. I am passionate about delivering the best shopping experience for customers and driving innovation and excellence in retail operations. I studied Bachelor of Business Administration at Swinburne University of Technology and hold a First Aid Certification from Australian Red Cross.