Cameron Mattson Email & Phone Number

* Assists with the planning, design, development, and installation of assigned systems. Tests and troubleshoots existing and proposed assigned system(s).* Provides analysis of the usage and return-on-investment of installed and proposed assigned system(s).* Generates reports as requested, including writing specifications for custom reports.* Provides training, support and troubleshooting to end users. Documents end-user issues and recommends steps to prevent recurrences.

Work with Clinical Engineering techs and/or BioMed to install and manage computer systems for hospitals and medical facilities, ensuring that they run smoothly and are maintained and upgraded as needed.Work with clinical system vendors to troubleshoot & resolve issues.Monitor system performance to ensure that it is running efficiently.Conducts preliminary investigation for all project requests.Assist with the planning, design, development, and installation of software, devices and assigned systems. Development of software applications to support hospital requirements, troubleshooting computer system issues, and testing changes to the facility's computer software. Perform project manager duties on small to medium-sized projects, including system implementations, upgrades, and integrations.

Colorado Springs, Colorado, United States

• Lead department wide projects including being technical operational project lead for setting up Capacity Command Center. • Train and guide newly hired staff while providing advice, guidance and the information needed to perform the job at the highest standard. • Desktop lead for IT change control in the Southern Region. • Technical lead for Windows 10 migration project. Also with converting 7th floor oncology unit to new thin client software and completed it ahead of schedule.• Respond to requests and diagnose and resolve urgent issues within and around multiple facilities to all nurses, management and hospital staff.• Interview customers to determine the nature and scope of the issue with strong attention to detail, and provide the appropriate responses in a clear way to all clients. • Identify, log and resolve technical issues with software applications or network systems pertaining to a customer's concerns in a timely manner within agreed service levels and in accordance with department guidelines • Build and install PCs, peripheral devices (such as scanners, badge tap devices, signature pads and webcams) related to desktop infrastructure, in accordance with department standards.• Oversee and maintain company hardware, software and peripherals with routine maintenance.• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation• Deliver excellent customer service 24/7 with rotating on-call support for escalated after hour incidents.

Sky Ridge Medical Center; Lone Tree, Colorado

• Provided excellent customer service 24/7 with rotating on-call support for escalated after hour incidents.• Responded to requests and resolve urgent issues within the facility to all nurses, Management and Administrative staff.• Support customer service and relationship building in every interaction throughout the facility, maintaining positive survey results. • Installed, repaired and maintained IT equipment, peripherals and software (Computers, printers, scanners, cabling etc.).• Daily use of software tools to aid in successful resolution of customer support issues.• Self-motivated to diagnose and resolve complex problems. • Proven ability to lead small projects and communicate effectively to my target audience.

Riverside Community Hospital

Worked with a team to provide excellent customer service and technical support throughout a 300+ bed hospital to over 2,400 staff comprised of nurses, management, administration and facility members. -Installed, repaired and maintained IT equipment, peripherals and software. (Computers, printers, scanners, cabling etc.) - Routinely rotated 24/7 on-call support for escalated after hour incidents. Managed a daily ticket queue system along with responding to urgent issues and requests. - Successfully managed technical aspects of opening a five operating room Surgery Center supporting 15 staff; installing 15 computers, five printers and support for Pyxis machines and telecom equipment. - Technical lead for launching the Graduate Medical Education program at Riverside Community Hospital, imaging and deploying 25 Surface Pro 3s and 25 mobile devices to new residents. Imaged and deployed 32 devices and lead technical orientation for 25 residents, four program leads and GME admin staff.

Riverside, Ca

Transported patients to and from surgery while adhering to strict HIPAA guidelines. Followed directions and guidance from medical staff including Physicians, Anesthesiologists and nurses. Ensured neatness and organization of the operating rooms. Used caution in a sterile environment to stock and organize medical supplies and equipment.Obtained and actively held a CPR certification.

Bachelor’S Degree, Information Systems And Cybersecurity

Associate’S Degree, Information Technology Computer Network Systems